Liaison and Support Officer

2 months ago

Sydney, Australia Association of Independent Schools of NSW Full time

**Location**:
AISNSW

Employment Type:
FP - Full-Time Permanent

Department:
Leadership and Learning

Closing Date:
29/03/2023

Expand and share your skills and expertise to support over 500 independent schools across NSW by joining the Association of Independent Schools of NSW (AISNSW) as a Liaison and Support Officer in The Evidence Institute.

We are seeking a full-time member of the team with expertise in communication and survey administration. The successful applicant will have exceptional skills in supporting schools to gather data so that they can implement evidence-based approaches for students, teachers and leaders.

**Who are we?**
AISNSW is the peak body supporting and representing independent schools in NSW and provides a range of services across NSW and ACT. With the core values of integrity, professionalism, respect and collegiality, AISNSW seeks to further the ideals of independent education: choice, diversity, quality, opportunity and excellence.

The Evidence Institute, which sits within the Leadership and Learning portfolio at AISNSW gathers, generates and supports the use of high-quality evidence for the benefit of independent schools and their communities. One way we do this is through the administration of the Perspectives suite of research-based, high impact school surveys.

**What will you do?**

This role provides support services for schools participating in the Perspectives suite of surveys. You will communicate and liaise with leaders and other school personnel, providing a range of support to enhance their survey experience. To succeed in this role, you will demonstrate exceptional customer service using effective interpersonal communication and organisational skills. You will have sound technical abilities, attention to detail and the capacity to learn new systems and approaches.

**What qualifications will you need?**
- Undergraduate education qualifications in a relevant field.
- Experience with systems including Qualtrics and SharePoint - or demonstrated commitment to learning new systems.

**What will be your key responsibilities?**
- Provide clear and consistent liaison and communication with school leaders from the beginning to end of the survey period.
- Build and prepare the survey for launch within the Qualtrics platform.
- Clean and review the survey data using the recommended filters.
- Ensure accuracy of dashboards and reports for dissemination to the school.
- Willingly undertake other duties as required by the Associate Chief Executive and the Director: The Evidence Institute.

**What skills and attributes will you have?**
- High levels of communication, critical thinking, and problem-solving.
- Meticulous attention to detail ensuring data quality and accuracy.
- Ability to undertake processes and workflows with accuracy and efficiency.
- Strong commitment to ongoing learning and improving your professional practice.
- High level skills in dealing professionally with internal and external stakeholders.
- Effective communication in both oral and written form, appropriate to context.
- Capacity to be discrete and exercise sound judgement in dealing with confidential and sensitive matters.
- Honest and supportive communication.
- MS Office proficiency.

**What we need**:

- Full-time availability, Sydney-based role.
- Capacity to work within the office environment.

**What we offer you**:

- Structured induction processes.
- Four weeks annual leave (additional leave for the office closure period between Christmas and New Year is determined by the Board each year).
- Salary packaging.
- Flexible work arrangements including a combination of working away from the office as well as dedicated time for collaboration in the office.
- Internal and external professional learning opportunities, such as courses and conferences.
- Collegiality with a team of experts in their fields and professional qualifications to collaborate with and learn from.
- Dedicated staff wellbeing initiatives to promote connectedness and self-care.
- Covering letter
- CV
- Overview, including specific examples, that highlight your:

- Current role and recent experience related to this role.
- Skills and attributes aligned to the role of Liaison and Support Officer.

You may like to refer back to the **_Key Responsibilities_** and **_Skills and Attributes _**sections of this position description. The overview is to be no longer than one page.

Applications close **Wednesday 29 March 2023**.

Please direct any questions to:
**Margaret Molloy | HR Manager**
**AISNSW | Level 12, 99 York Street | SYDNEY NSW 2000

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