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Customer Service Credits Administrator

1 month ago

Wetherill Park, Australia Recruitment Edge Full time

**Secure permanent position available now**:

- **Essential services sector**:

- **Leading distributor of medical and healthcare products**:

- **08:30am to 04:30pm, Mon to Fri**:

- **Key role responsible for administrating & overseeing customer credits**:

- **Supportive team environment + career development**:

- **To $70K + FREE on-site parking and great new offices**

**The Company**:
With their core values being ‘quality, integrity, and trust’ this organisation is positioned as one of the leading distributors of medical, healthcare, and pharmaceutical products in Australasia. Representing some of the world's largest medical brands, they have built a reputation for delivering quality products and quality service

**Your Role**:
Reporting to the Customer Experience Manager, you will be in a key role responsible for Credit administration within the Customer Service team.

**Some of your key responsibilities will include**:

- Investigating customer credits for accuracy
- Maintaining & updating information in the system
- Ongoing review of credits outstanding
- Reporting on customer credit status, decisions, etc
- Reviewing feedback and identifying areas for improvement
- Assisting with customer service calls | orders as required

**Required Skills & Experience**:

- Previous experience processing | managing credit notes, debits, returns
- Understanding of customer credit limits
- Previous experience in a customer service | call centre environment
- Accurate keyboard skills and computer literacy including intermediate Excel skills and exposure to ERP systems (SAP an advantage)

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person