Application Support Specialist

5 months ago


Brisbane, Australia HUMANISED GROUP Full time

**About the Company**:
We have partnered with a multi-boutique funds management business that offers best-in-class, carefully selected specialist investment management across multiple asset classes to institutional, sophisticated and retail investors.

**Role Overview**:
**Key Responsibilities**:

- **Functional Support**: Assist users in optimizing their use of tools like SharePoint, Power Automate, Power BI, Office 365 Suite, Co-Pilot, OneNote, and Project Management tools.
- **Knowledge Sharing**: Foster a culture of knowledge sharing by creating and distributing content that helps users maximize their productivity with the technology available.
- **Application Expertise**: Stay up-to-date with the latest features and updates in their technology stack to provide informed support and training.
- **Productivity Enhancement**: Work closely with users to identify areas where they can be more productive, offering tailored solutions and support.

**Required Experience**:

- **Background in Help Desk Support**: A solid foundation in help desk or technical support with a passion for assisting and empowering users.
- **Training Experience**: Comfortable delivering training sessions and creating educational content for users of varying skill levels.
- **Documentation Skills**: Ability to write clear, concise, and user-friendly documentation.
- **Self-Starter**: A mature individual who knows what they want from their role and is capable of working independently.
- **Communication Skills**: Excellent communication and interpersonal skills, with a knack for making complex concepts accessible to users.
- **Adaptability**: Ability to quickly learn and adapt to new tools, including the upcoming Portfolio Management System.

**Interesting Points**
- A dynamic work environment where your contributions will have a direct impact.
- Opportunities for professional growth and development.
- A supportive team that values collaboration and innovation.
- They have a Beer Tap in the office
- State of the Art Office with Riverfront Views
- Bonuses based on company performance
- Proper Coffee Machine and a Pod Coffee Machine
- Travel Opportunities - Stay in 5-Star Hotels
- WFH Flexibility



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