Technical Support Specialist

3 weeks ago

Tempe, Australia IKEA Full time

**Job ID**: 222384

**Date posted**: 23/01/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is permanent full time and based in Service Office, Tempe NSW.

**About this work area**

As Technical Support Specialist your responsibilities will include, but are not limited to:

- Manage life cycle of all IT assets including maintaining accurate inventory, budget input, procurement and implementation of new hardware and software assets in a cost-conscious way.
- Lead and support on-site project implementation/deployment of new digital products and lifecycle refresh of hardware solutions.
- Secure business continuity by proactively performing preventative maintenance and routine monitoring to identify and avoid potential business interruptions.
- Initiate and prioritise actions to solve incident and service requests in a timely manner according to business needs. This includes providing 2nd level hardware and software support for end users, identifying when and how to escalate an issue in the support chain, whilst adhering to Service Level Agreements, maintaining KPI’s and delivering user satisfaction.

As Technical Support Specialist you are:

- Driven to provide exceptional service to all customers, which includes the many co-workers and ensure a high standard of customer satisfaction.
- Equipped with previous experience in IT. As this is a technical role, 1 to 2 years IT experience is highly regarded.
- Able to work in a fast paced and operational environment where you are required to manage your own workload effectively, prioritise tasks efficiently and work in a hands-on capacity.
- Solutions driven with a continuous improvement mindset to proactively identify opportunities, recommend and implement solutions.
- Able to build strong relationships with stakeholders to deliver key business needs and optimal user satisfaction in the digital landscape.

**We need people like you**

At IKEA, work is much more than a job. Come join us

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