Continuous Improvement Specialist

2 weeks ago

Tempe, Australia IKEA Full time

Job ID: 229243

Date posted: 15/03/2024

Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people.

We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

  • 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Coworker discount
  • Lowcost nutritious meals including complimentary drinks in our Coworker restaurant
  • Coworker uniform provided
  • Free Coworker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Coworker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

  • This role is permanent full time, 76 hours per/fortnight.
  • The internal job title for this role is Experience Design Specialist
  • The work location this for the role is IKEA Customer Support Centre Tempe.
  • Hybrid working is supported, 3 days in the office/unit and 2 days from home'
  • This role requires availability to work Monday to Friday, 9am
  • 5pm.
  • If you are successful for this role, you will be required to obtain a National Police check.

About this work area
As a Continuous Improvement Specialist your responsibilities will include, but are not limited to:

  • Make necessary country adaptations of globally created initiatives, in agreement with group Experience Design Specialists, to secure local relevance.
  • Ensure coming and ongoing implementations and initiatives are communicated to all relevant stakeholders in the local Customer Support Centre in a clear way, thus securing common expectations and coworker engagement.
  • Drive and execute complex local implementation, including time, cost, scope, risk control, coworker training, stakeholder management, reporting and follow up, as well as quality of new initiatives thus securing a smooth implementation process that sets the coworkers for success.
  • Identify, engage and lead coworkers with key competences for the specific initiative in order to build a high performing project team.
  • Maintain, update, and manage change in relevant digital tools to secure functions are always up to date.
  • Develop guidelines for trainings related to relevant digital tools and securing learning delivery to keep coworkers up to date on procedures and ways of working.
  • Ensure close collaboration with all parts of the Customer Support Centre, both on country and global to capture input on improvements needs.
As a Continuous Improvement Specialist you are or you have:

  • Passionate about service design and continuous improvement.
  • Driven to exceed customer expectations and motivated by how to grow satisfaction with outstanding service and support.
  • Motivated to create a fantastic and inspiring experiences for customers that meet IKEA in all remote channels.
  • A good mix of customer and tools knowledge, with the ability to turn requirements into practice.
  • Build trustful relationships and influencing stakeholders on all levels comes naturally for you.
  • Have a certification in Six Sigma, with an awarded Green Belt level qualification.

We need people like you
At IKEA, work is so much more than a job. Come join us

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