Scheduling Specialist

**Job ID**: 226757

**Date posted**: 12/02/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

What you need to know

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight.
- The internal job title for this role is Scheduling Specialist
- The Hiring Manager for this role is Bob Beriotto - Planning, Scheduling & Intraday Manager
- Applications close Monday 26 February 2024
- Domestic Relocation is supported
- This role requires availability to work Monday to Friday across unit operating hours. (7:00am - 10:00pm)
- Hybrid working: 3 days on-site, 2 days from home once competent in the role.
- You require a stable and fast internet connection to work from home.
- You will need to own a fire extinguisher to work from home.

**About this work area**

As a Scheduling Specialist your responsibilities will include, but are not limited to:

- Define rules for scheduling and assign to individual co-workers to generate schedules for coming weeks using specific algorithms to balance business and co-worker needs.
- Sense check and validate medium
- and long-term capacity plans from group to adapt when relevant to local situation.
- Translate the weekly forecasts from the group Demand & Capacity (D&C) into interval patterns to reflect customer demands.
- Validate the forecast from group D&C to increase business relevance and accuracy for the inhouse and outsourced workload.
- Integrate coworker input in the scheduling process (e.g. availability, preferences, shift swapping) and publish updated schedules to ensure work/life balance and to create transparency and common view.
- Perform pool management and schedule maintenance to address local short-term needs.
- Define activities and timings within a shift, including tweaks and changes to shifts based on short term view of demand, to keep the schedule relevant despite changes in demand/capacity.
- Manage major schedule changes required, connected to events i.e., “Town Hall Meeting” with senior management, to balance co-worker and business needs.
- Secure active participation in relevant parts of the Remote Partner meeting cadence (daily/weekly/monthly/tertial) to enable close collaboration with Remote Partners.
- Regularly orchestrate common review with remote partners to agree on rolling and locked forecast thus securing a clear view on partner capacity.
- Provide insights and feedback to group D&C team, coordinating with Scheduling & Intraday, to improve upstream forecasting and planning process and secure continuous intraday operations.
- Advanced communication, collaboration & engagement capabilities.
- Managing competing priorities and requirements and implementing effective time management skills.
- Utilising tools such as Dialog, Genysis, Kronos and Verint.

As a Scheduling Specialist you are, or you have:

- Experience working within a fast pace and dynamic people environment.
- A naturally friendly and personable attitude, you can interact with co-workers, team leaders and managers alike, building effective working relationships.
- The ability to multitask and meet timelines on deliverables.
- Able to effectively balance planning needs with good analytical, numerical, and problem-solving skills.
- The ability to conduct a full root-cause analysis on operational performance, with ability to turn findings into improvements plan.
- A high attention to detail, are focused, structured, and organised with the ability to prioritise workload.
- Proficient in Microsoft Suite i.e. Excel & PowerPoint.

**We need people like you**

At IKEA, work is so much more than a job. Come join us