Service Desk Analyst

3 weeks ago


Adelaide Region SA, Australia Paxus Australia Pty Ltd Full time

Posted 28 April 2023
- SalaryNegotiable
- LocationAdelaide
- Job type Contract
- DisciplineCloud + Infrastructure
- Reference261270_1682652392

**Job description**:
**About the Role**:
**Key Responsibilities**:

- Provide first level technical support to customers and resolve technical issues within agreed SLA timeframes
- Document all support queries and resolution steps in the service management system
- Escalate complex issues to the appropriate level of support
- Ensure customer satisfaction by providing exceptional customer service and support
- Maintain a high level of technical expertise by keeping up-to-date with new products and technologies

**Requirements**:

- Proven experience as a Service Desk Analyst or similar role
- Experience in the education sector is desirable
- Excellent customer service skills
- Strong problem-solving skills and attention to detail
- Experience with ticketing systems and service management tools
- Ability to work under pressure and handle multiple priorities
- Excellent communication skills, both written and verbal

If you are a motivated individual with a passion for customer service and technical support, we would love to hear from you. Please submit your resume and cover letter today.

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