Customer Success Specialist

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Domain (not for Hatch)**

Hatch is supporting Domain to find a great Customer Success Specialist - Commercial Real Estate to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Domain.

**About the role at Domain**

If you love working in a fast-paced environment, are obsessed with equipping customers to succeed, and have a passion for problem-solving with a high attention to detail, we have an extraordinary opportunity for a Customer Success Specialist within Realbase, based in Brookvale, NSW. Full on-the-job training will be provided.

A typical day may look like:

- Answering customers' calls or queries through our ticketing system Freshdesk (primarily Commercial Real Estate customers)
- Troubleshoot client queries promptly before escalating to the Supervisor for appropriate resolution when necessary
- Ensuring customer templates are correct in the system and making necessary manual adjustments as required
- Putting to good use that knack you have for turning a tricky situation into a favorable experience for our customers
- Share knowledge and upskill other team members both in Australia & the Philippines

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Collaborative Issue Resolution - Collaborate with other people or teams to resolve complex customer issues
- Customer Education and Onboarding - Assist customers in onboarding, provide education on product features, and give personalized support for success

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Verbal communication - Speaks clearly to convey information effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Domain.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $85,000.00 per year

Work Location: Hybrid remote in Sydney, NSW 2000

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