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Nsw State Guest Experience Manager

7 months ago

Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**NSW, Belgravia Leisure - Sydney 2000**
- Join one of the largest and fastest growing leisure, fitness and recreation companies in Australia
- Perfect step for progression to senior leadership
- Have an impact across multiple venues and services

Be a part of an organisation which is growing, fun and diverse. An awesome environment where you will spend your time working in some of the best fitness, aquatic, recreation and sports centres in NSW

This position reports directly to the Guest Experience Manager - Growth and Operations, and is accountable to delivering the Guest Experience strategy and driving sales across Belgravia Leisure NSW programs and services including Fitness and Swimming Lessons.

**About You**:
**Key Accountabilities**
- Deliver the Belgravia Leisure guest experience strategy
- Achieve sales and income targets
- Process and strategy compliance
- Have an active onsite presence
- Sales planning and action
- Host and facilitate state sales and guest experience meetings
- Have a solid operational knowledge of systems and platforms
- Lead and deliver team training
- Provide regular reports to leadership
- Lead inspiring and regular team communication

**Skillset/Qualifications**
- Experience as a leader in sales, marketing or customer experience
- A solid understanding of business needs and processes relating to KPIs, budgets and service standards
- Ability to prepare and deliver concise reports and regular updates
- Display a mix of both soft skills and tangible written documentation and accountability
- A people person with exceptional interpersonal skills
- National Police Check and Working with Children Check
- First aid and CPR

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

**If you are a passionate person who realises the tremendous opportunity this role offers and want to utilise your skills and passion in an aquatic and leisure environment, we want to hear from you**

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.