Swim School Operations Manager

3 weeks ago

Villawood, New South Wales, Australia Belgravia Leisure Full time

The Role

As the Swim School Manager for our Villawood location, you will be responsible for ensuring the effective and efficient operation of the swim school in accordance with operational practices, contractual requirements, quality systems, legislative regulations, and relevant industry guidelines. Your key responsibilities will include:

  • Ensuring the smooth daily operation of the swim school across all areas.
  • Providing a high level of customer service and ensuring efficient management of the front desk, including answering or returning calls, taking bookings and payments, and answering emails and messages in a timely manner as per JUMP standards.
  • Managing and supervising all swim teachers, including staff rosters, performance management, and recruitment of new employees.
  • Ensuring that customer feedback is acted upon and, over time, reducing any negative perception communicated by customers regarding site operations.
  • Maintaining accurate and up-to-date employee, customer, pool maintenance, safety, and other records as required, including payments and Incident Register.
  • Developing and implementing local area marketing initiatives to increase enrolment numbers.
  • Performing and recording all daily/weekly/monthly checklists required.
  • Ensuring the physical appearance, cleanliness, and safety of the site are maintained to a high standard.
  • Delivery of swimming lessons when required.
  • General financial duties including assisting with payment reconciliations, payroll, and accounts payable.
  • Stock control.
  • Maintenance of all onsite equipment to ensure these are regularly serviced, cleaned, and always in a good working order.

Essential:

  • At least 3 years' management experience in a similar role.
  • Ability to effectively manage small teams.
  • Ability to work autonomously and to make independent decisions.
  • Excellent oral and written communication.
  • Excellent computer skills.
  • Highly developed problem-solving skills.
  • Ability to communicate at all levels.
  • AUSTSWIM Teacher of Swimming and Water Safety certification or equivalent.
  • Current First Aid Certificate.
  • Current CPR Certificate.
  • Current Blue Card/Working with Children Check as relevant to each state.

Desirable:

  • Aquatics industry experience.
  • Prior experience in the quality assurance of swim programs.
  • Financial management experience.
  • Familiarity with HR structures.

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