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Insurance Recovery Specialist
4 months ago
**Primary Details**
Time Type: Full time
Worker Type: Employee
- **Permanent, full-time role**:
- **Location Adelaide**
**The opportunity**
An exciting opportunity has become available for an experienced client service/customer service professional to join the team responsible for identifying and managing complex motor and property insurance recoveries.
The role will involve correctly determining the most appropriate investigations and assessments are conducted on potential recoveries and actions taken to optimise business outcomes and returns.
- Develop, implement and communicate recovery claims strategies to reflect QBE's business development and profit objective
- Development and delivery of a strategic approach to ensure complex motor recoveries are optimised. Including use of lawyers and specialists
- Develop and implement insights to ensure the recovery claims function is aligned to the needs of our customers, partners and the business
- Analyse new complex/high value claims for recovery opportunities
- Manage stakeholder and customer working relationships internal and external to QBE, including brokers and business partners, to optimise outcomes and improve influence, brand & reputation
- Plan, manage, maintain, improve, and review complex and high value claims for potential recovery, including gathering key information and documentation
- Let's talk flexible working
**Your story so far**
- Professional experience preferably in a client service/insurance/liability/legal or operations-based position
- Sound knowledge of the end-to-end general Insurance business, particularly claims (desirable)
- Must be able to multitask and prioritise workloads in a fast-paced environment
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- Strong analytical skills
- Proficient in Microsoft Office with the ability to operate multiple systems
**About QBE**
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen
**Benefits**
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
**Rewards & Recognition**
We value our employee's experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021
**and let's make it happen**
Application Close Date: 24/04/2024 11:59 PM
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID 321994
