Claims Administrator

2 weeks ago

Parramatta, Australia AMP Limited Full time

**The opportunity**

At the heart of AMP’s strategy is the relationship with our customers. Our Customer Value Proposition is to deliver a service experience that is expert, personalised and timely. The key to helping our customers realise their goals and create value for them and our shareholders is to deliver this CVP consistently across all of our teams.

**How you will make an impact**

An administrator manages a variety of potential claims commencing with the notification process through the investigation and determination of requirements and ultimately decision on who to pay.
- You will be completing administrative tasks to ensure that customers’ claims and payments are being managed effectively.
- You will be responsible for the holistic end to end management of claims administration.
- You will be required to follow legislative and Trustee requirements and to deal with various insurers in the finalisation of the claim.

**What you will bring to the role**
- Build rapport with customers, advisers and external business stakeholders through understanding their needs.
- Work effectively within a team environment by assisting fellow team members, sharing information and supporting the team to achieve its targets.
- Confidently navigate and source information from multiple internal systems and reference materials.
- Ability to consistently achieve set service standards.

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here.

**Message to recruitment agencies

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