Team Manager Return to Work

3 weeks ago

Sydney, Australia Allianz Australia Full time

**Team Manager Return to Work**
**- Sydney or Charlestown x 2**

An exciting opportunity has become available for two Team Manager’s in our Government Services Return to Work Team. We are seeking experienced Workers Compensation Professionals to lead a team of Return to Work Specialists and deploy injury management practices and programs that supports the Insurance for New South Wales (IfNSW) and Nominal Insurer teams. As a Team Manager, you will bring a passion for best practice injury management and be responsible for providing injury management support and advice to Claims Operations, that consistently achieves return to work, customer satisfaction and medical expense control business targets.

**As a Team Manager, you will be responsible for**:

- Providing leadership to the Return to Work (RTW) Specialist team
- Implement strategies and programs that contribute to meeting or exceeding annual RTW, Customer Satisfaction and Medical Expense Control business targets for the Nominal Insurer and IfNSW teams
- Identify opportunities to achieve expected Medical spend targets and work with Claims Service Managers to implement recommended strategies
- Identify public/private sector employer practices that are negatively impacting RTW and collaborate with RTW Manager to develop strategies that will reduce claim durations
- Implement claims management strategies that assists workers in achieving improved RTW durations for primary and secondary psychological injuries
- Work collaboratively with claims teams to build business awareness of injury management processes and contractual requirements to drive performance improvement

**Important to your success**:

- Tertiary qualifications in a relevant discipline and/or industry accreditations
- Experience in injury management relating to occupational rehabilitation, claims management and/or return to work
- Understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation
- Excellent written and verbal communication skills
- Demonstrated ability to deliver engaging and impactful presentations
- Ability to recognise, avert, manage and escalate conflicts to effective and timely resolution
- Proven ability to articulate a customer centric culture and exemplify behaviours at all levels of the organisation
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- Demonstrated evidence of technical proficiency with systems, software, reporting and communication tools

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited Flex Ready employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace.

LI-ALLIANZAU

**Job Level**:
Professional

**Location**:

- Sydney, NSW, AU, 2000**Available until**:
15/06/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
27994

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