Customer Success Specialist-channel

3 weeks ago

Melbourne, Australia Teletrac Navman Full time

If you're passionate about fostering long-term relationships and achieving revenue targets, this role is for you

As a Customer Success Specialist, you'll be responsible for proactively managing a dedicated patch of channel partners. Your focus will be on supporting retention, resigning, and keeping churn under annual targets. This role entails driving revenue growth and penetrating the existing customer base through upsell, cross-sell, and price management. You will foster long-term relationships, working closely with Sales, State Managers, Support, Service, and Product teams.

Here's what you'll do:

- Drive effective migration conversations to meet project targets for Telstra’s 3G network shutdown.
- Provide contract summaries and billing reconciliations to channel partners, managing the renewal pipeline effectively.
- Conduct regular business reviews with customers to develop strategic action plans for key accounts.
- Support and manage channel partners to proactively handle retention, renewal, and customer account activities to keep churn under annual targets.
- Drive increased usage of the solution with existing customers.
- Conduct live demos of the software platform and recommend products based on customer needs.
- Draft proposals with product recommendations and negotiate contracts.
- Secure contract renewals and uncover opportunities to increase revenue growth within the client lifecycle.
- Manage and improve Customer Health using the company's methodology, developing and facilitating action plans as required to improve service levels or support client strategic objectives.
- Contribute effectively to working collaboratively with other departments (Finance, Support, etc.).
- Lead and participate in VBS tools and projects (DMs, PSP, PD, VOC, etc.).
- Preferred degree in administration, systems, or accounting fields (Communications).
- 3+ years’ experience in Customer Account Management/Customer Success-Sales or Project Management.
- Prior SaaS solution experience with virtual customer management skills advantageous.
- Experience working with a channel model would be a bonus.
- Experience with ROI business selling and operating expense management.
- SFDC experience or equivalent CRM software required (including reporting).
- Previous experience working in the Transport or Telematics industries would be an advantage.
- Working knowledge of GPS systems preferable.
- Strong customer conflict management and communication skills with the ability to communicate effectively at all levels.
- Able to work with a diverse array of people, challenging in a non-confrontational way and building successful working relationships.
- Willingness to take ownership, be held accountable, and achieve a good outcome for all stakeholders.
- Displays sound business judgment and decision-making capability.
- Passionate customer experience orientation with extensive experience in managing multiple stakeholders.
- Methodical and disciplined approach to problem-solving.
- Willingness to undertake periodic domestic travel.

LI-AK2 #LI-HYBRID

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

  • Customer Channel Specialist

    3 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing - $84,417 - $95,979 + 15.4% super - Canberra or Melbourne The Bureau's products and services are distributed over a range of channels from digital (e.g., website, mobile app, API (Application Programming Interface), RSS, FTP (File Transfer Protocol)), to traditional media and physical (e.g., contact centre, face-to-face). The Bureau's...

  • Channel Success Strategist

    7 days ago

    Melbourne, Victoria, Australia Instructure, Inc. Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team, responsible for bringing the Instructure Customer Experience passion and perspective to our Channel partners and Value Added Resellers (VARs). As a Channel Customer Success Manager, you will be working closely with a portfolio of Value Added Resellers (VARs) and Channel...

  • Customer Channels Lead

    3 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 1, Ongoing - $103,085 - $116,115 + 15.4% super - Canberra or Melbourne The Bureau's products and services are distributed over a range of channels from digital (e.g., website, API, RSS, FTP), to traditional media and physical (e.g., call centre, face-to-face). The Bureau's Distribution Channel Plan sets out our approach to improve our...

  • Customer Channels Lead

    3 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 1, Ongoing - $102,777 - $115,768 + 15.4% super - Canberra or Melbourne The Bureau's products and services are distributed over a range of channels from digital (e.g., website, API, RSS, FTP), to traditional media and physical (e.g., call centre, face-to-face). The Bureau's Distribution Channel Plan sets out our approach to improve our...

  • Customer Success Specialist

    4 weeks ago

    Melbourne, Australia Asahi Beverages Full time

    **Join Our Team as a Customer Success Specialist at Asahi Lifestyle Beverages** Are you a high-energy, results-driven individual with a passion for Sales? If so, THIS sales opportunity may be for you! Asahi Beverages is seeking a dynamic Customer Success Specialist to join our Inside Sales team. In this role, you will play a pivotal role in maintaining and...

  • Content and Channel Development Specialist

    5 days ago

    Melbourne, Victoria, Australia RMIT University Full time

    We are looking for a skilled Communication Specialist to join our team at RMIT University. The successful candidate will work closely with the Channels team to develop and implement a communications strategy.About the TeamThe Channels team is responsible for driving engagement and innovation across key enterprise channels. We are a fast-paced team that works...

  • Customer Success Specialist

    3 weeks ago

    Melbourne, Australia Asahi Beverages Full time

    **Join Our Team as a Customer Success Specialist at Asahi Beverages (Home of Carlton United Breweries)!** Are you a high-energy, results-driven individual with a passion for Sales? If so, THIS sales opportunity may be for you! Asahi Beverages is seeking a dynamic Customer Success Specialist to join our Inside Sales team managing the Retail & On Premise...

  • Channel Partnerships Specialist

    6 days ago

    Melbourne, Victoria, Australia KnowBe4 Full time

    KnowBe4 is seeking a skilled Channel Partnerships Specialist to join our team. This role plays an essential part in the success of our channel strategy, working closely with various partners to drive business growth.Job Description:The primary responsibility of this role is to manage and support a large portfolio of established partners. This includes...

  • Channel Specialist

    2 weeks ago

    Melbourne, Australia Qantas Airways Limited Full time

    Join and shape a growing Digital team at Jetstar - Flexible ways of working - hybrid model with 3 days onsite - Full time permanent opportunity, based at our head office in Collingwood If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our...

  • Channel Marketing Specialist

    3 weeks ago

    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - Base + 10.5% super- Contact: - Lucy Garrido**About the Company** Our client is a global, leading consumer goods brand with a reputation for sustainability and innovations as a market leader in their category. The company prides themselves on their high-quality vision and their commitment to creating...

  • Customer Success Specialist

    4 weeks ago

    Melbourne, Australia Give A Grad A Go Full time

    Competitive graduate salary of $65,000 - $70,000 + Super (DOE) - Clear and flexible progression - Opportunity to the employee ownership plan (ESOP) **Company profile - Tech Startup** Are you eager to launch your career in a thriving tech startup? We are excited to introduce this opportunity to a fast-growing construction tech startup, boasting an...

  • Channel Specialist

    7 days ago

    Melbourne, Australia Jetstar Full time

    **Join and shape a growing Digital team at Jetstar**: - ** Flexible ways of working - hybrid model with 3 days onsite**: - ** Full time permanent opportunity, based at our head office in Collingwood** If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment...

  • Customer Success Strategist

    6 hours ago

    Melbourne, Victoria, Australia Instructure, Inc. Full time

    **About Us:** Instructure, Inc. is a leading provider of educational technology solutions. We are seeking an experienced Channel Customer Success Manager to join our team. This exciting opportunity requires a deep understanding of how Sales teams operate across multiple cultures and languages. About the Role:This role plays a unique part in combining...

  • Channel Support Specialist

    2 weeks ago

    Melbourne, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...

  • Customer Success Specialist

    3 weeks ago

    Melbourne, Australia Mable Full time

    **We’re powered by purpose** Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. We have been recognised in...

  • Customer Success Specialist

    4 weeks ago

    Melbourne, Australia Circuit Recruitment Full time

    My client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events such as music and art festivals, conferences, galas, expos, workshops, schools, and...

  • Customer Success Specialist

    6 days ago

    Melbourne, Victoria, Australia Fitness & Lifestyle Group Full time

    **Job Overview**We're seeking an experienced Customer Success Specialist to join our team at Fitness & Lifestyle Group's Fitzroy club.As a key member of our team, you'll be responsible for driving membership growth and retention through proactive sales activities and delivering exceptional customer service.With a focus on empowering people to achieve great...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Australia Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Customer Success Specialist

    2 weeks ago

    Melbourne, Australia WorkJam, Inc. Full time

    **WorkJam**’s mission? To provide the best Digital Workplace for frontline and hourly workers. Through our industry-leading Digital Frontline Workplace platform, we are positively impacting the lives of millions of frontline employees worldwide, enabling them to achieve breakthrough productivity levels at companies of all sizes._ _We’re proud of our...

  • Customer Success Specialist

    4 weeks ago

    Melbourne, Australia Explorers Early Learning Full time

    Competitive salary | 50% childcare fee discount* - Flexible hours (seeking either full-time or part-time - it's up to you) - Vibrant culture at our Southbank Support Office **Customer Success Specialist (Families)**: Do you fancy yourself a customer success detective? If so, why not join our emerging Business Services team at Explorers Early Learning as our...