Memberships Services Coordinator

4 weeks ago


Brisbane, Australia RSL Queensland Full time

**17th February, 2023**:
**Building Bright Futures**

We’re not who you think we are.

Our focus on building a brighter future for Australia’s veterans is as strong as ever, and we’re doing it in amazing and innovative ways From evidence-based interventions that make a real difference to veterans’ quality of life, to a best-in-breed tech platform that supports and enables veterans through membership, service delivery, and our Sub Branch network.

With Australia’s most successful prize home lottery backing us, you’ll have access to the best technology, skilled co-workers and interesting projects that will allow you the opportunity to grow your career with us.

**About the role**
The Memberships Services Coordinator is an integral part of the Membership Services team, providing exceptional service to deliver a positive member experience for all RSL Queensland’s members and Sub Branches. This role will see you managing all membership data maintenance, membership payment processing and delivery of training for the Member Management System. This is a **9 month parental leave contract** and will involve some travel to our Sub Branches.

**Key Accountabilities**
- Member enquiry and complaint resolution
- Maintaining and updating membership records ensuring all data accurate
- Supporting all approved member communication
- Maintaining compliance with policies and procedures.
- Delivering MMS training to Districts, Sub Branches and colleagues around the organisation

**About you**
- 2+ years practical experience in a customer/membership centric role
- Excellent interpersonal and communication skills
- Ability to work as part of a team, and independently
- Microsoft Word, Excel, Outlook experience
- Proven high quality administration skills
- Experience working in a regulated environment desired***
- Ability to travel

**Benefits**
- Work in an environment that values all voices - have an influence, be the difference
- Work in an empowered workforce - your new ideas are encouraged, heard and valued
- Regular health and wellbeing events
- Social sports teams - touch football, netball, volleyball
- Monthly employee awards and recognition
- Parking reimbursement and central location close to public transport
- World class IT, Technology and Systems
- truly_
- truly_



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