Service Administrator

3 weeks ago

Welshpool, Australia Hardchrome Sales Full time

**Develop your career within a rapidly growing Australian business**
- ** Permanent position within a supportive, team-based culture**
- ** Attractive Salary Package + Employee Benefits - Welshpool WA**

**About the Opportunity**
Due to consistent growth across our business, Nordon Cylinders has an exciting opportunity for an experienced Service Administrator to join our team in Welshpool WA 6106.

We are seeking a highly motivated individual to drive fundamental administration processes for the fitting, machining and electroplating departments at Hardchrome Sales. This is much more than a data entry role, the service administrator is a key partner to the General Manager, workshop supervisors and various head-office departments.

The position utilises commercial acumen, business process and data processing skills to deliver accurate and complete financial and service data records that can be utilised to examine business performance. Beyond this the service administrator will have the experience and insights needed to troubleshoot and fix process, commercial and administrative issues when needed, and hence will have a structured approach to problem solving and be able to work effectively with team members at all levels within the business, as well as important customers.

Within this role, your responsibilities will include;
- Engage directly with customers and gain an understanding of their needs
- Raise jobs, purchase orders, invoices and shipping documentation in the company’s separate financial and operational software systems
- Maintain service job records, timesheets, quality assurance data and documents
- Ensure cash and account sales are processed in accordance with company policy.
- Reconcile the company’s separate financial and operational software systems to ensure they operate in unison
- Develop, produce and maintain a suite of management reports and interpret commercial data to identify trends, concerns and opportunities
- Promote business unit compliance with group policies and procedures and manage transactional and reporting requirements of head office and centralised shared services.
- Contribute to business efficiency and growth by undertaking projects as briefed by senior management.

**About You**
To be considered for this role, you will possess;
- Experience working in a similar role, ideally within an industrial workshop environment
- Able to communicate effectively with internal and external stakeholders
Very strong computer skills (including data analysis) together with strong administrative and data entry capabilities
- Acute attention to detail and a heightened sense of pride in your workmanship
- The ability to prepare clear and concise documentation
- Valid Australian driver's license.

**What's in it for you?**
This is an exciting opportunity for the right person to forge a rewarding and secure career with a rapidly growing and reputable Australian company.

As a valued employee of Questas Group, you will also have access to our employee benefits program, offering salary packaging options, novated leasing, discounts at everyday stores and much more

**About Us**
Hardchrome Sales specialise in hydraulic cylinder overhauls and the manufacture of component parts for the Western Australian mining industry, Hardchrome Sales has built it's reputation on quality workmanship and fast turnaround times for our customers.

We are market leaders and Australia's centre of excellence in the engineering and refurbishment of hydraulic equipment.

Hardchrome Sales is part of Questas Group, which is private equity backed. With 32 sites and 850+ staff across Australia, we are committed to offering a safe, diverse and fulfilling work environment and offer career opportunities for individuals who share our drive.

**If this sounds like the role for you then we would love to hear from you

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