Training and Quality Assurance Officer

2 weeks ago

Brisbane, Australia Queensland University of Technology Full time

$85,857 to $92,964
- Ongoing, full-time
- Gardens Point (hybrid option available)

**Who are we looking for?**

We are seeking a Training and Quality Assurance Officer to join, Administrative Division.

The Training and Quality Assurance Officer is responsible for designing, delivering and implementing quality assurance, coaching, knowledge management and training activities. These activities will support HiQ staff to continuously develop their knowledge and capabilities, contributing to the continuous improvement of the HiQ service.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the area**

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT..

**What you need to succeed**
- Education and/or Training equivalent to a degree and/or experience in the field relevant to training, staff development.
- Demonstrated training design and facilitation skills, including the ability to explain complex concepts, present information in an engaging manner and respond to learner needs.
- Demonstrated experience supervising a high performing team in a high-volume, fast paced, multi-channel service delivery environment.
- Strong interpersonal skills and demonstrated experience working collaboratively across multiple teams.
- Strong analytical skills with a high level of attention to detail.
- Demonstrated ability to effectively manage time and competing priorities in order to meet deadlines.
- Demonstrated high level digital literacy skills including the ability to produce training materials.

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