Quality Assurance Officer

1 month ago


Brisbane, Australia Queensland Police Service Full time

Develop, implement, maintain, and review the standards framework for RTO reporting and governance system and process improvements. Analyse performance, statistics, trends, client feedback and compliance audits across Police and Emergency Services Reform Program (PESRP) channels. Develop and evaluate policies, procedures and performance standards for RTO and implement corrective and perform audits to ensure preventative actions support quality service delivery and ensure best practice. Advise senior management on quality management issues. Liaise with all key stakeholders, make recommendations and implement programs of work, policies and procedures based on findings and improve service delivery benchmarks. Lead and develop specialised training curricula to deliver consistent programs of Quality Assurance. Research, analyse, audit and provide written & verbal feedback and reporting relating to the delivery of ICT Services. Work collaboratively with internal and external clients and stakeholders to ensure high quality systems and processes are maintained to support optimised service delivery.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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