Apprenticeships Support Officer

4 weeks ago

Geelong, Australia Victorian Chamber of Commerce and Industry Full time

**Exciting opportunity to join Victoria's most influential independent business body**:

- ** A busy varied role with opportunity to build or grow a career in the apprenticeship sector**:

- **Support apprentices and trainees at any stage of their apprenticeship or traineeship in a phone-based role**

**About us**

As part of the Victorian Chamber of Commerce of Industry (VCCI) network of brands, Apprenticeship Support Australia has been contracted by the Australian Government to deliver a suite of apprenticeship and traineeship services through the Australian Apprenticeship Support Network (AASN) across Australia to employers and individuals from pre-commencements through to completion of an apprenticeship/traineeship.

**About the role**

This role is responsible for ongoing contact with apprentices and their employers regarding progress and to determine the need for any additional support. Progress phone contacts between ASA and an apprentice/trainee or employer offer an opportunity for any potential issues to be resolved. ASA undertake progress contacts for all Australian Apprenticeships using the mechanism that is most appropriate for the client (e.g. face-to-face, phone call, SMS, video chatting etc.) with the overall objective of improving apprenticeship/traineeship completion rates.

**About you**

This position is well suited to a well organised individual who can work autonomously, thrives in a busy environment and has the ability to build rapport with various individuals such as apprentices, trainees and employers to assist with increasing apprenticeship/traineeship completion rates. In addition to this, you will have:

- The ability to build meaningful phone contact with apprentices and trainees and or their employer to improve retention and completions rates.
- The ability to detect basic and complex issues to be resolved.
- Understanding of the Australian Apprenticeship System preferred, not essential.
- Strong communication, liaison, and networking capabilities.
- Proficient skills in MS Office, and the ability to use external computer-based databases.
- The ability to interpret Government guidelines and other related legislation.

**How to apply**

The position description can be found under the Careers section of our website.

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