IT Support Officer

2 months ago


Geelong, Australia Access Your Supports Full time

Closing on: Mar 10, 2023
- IT Support Officer
- Permanent part-time
- Work phone and laptop provided
- SCHADS Award 2010 Level 4.1 pay grading + superannuation + annual leave loading

**ABOUT ACCESS YOUR SUPPORTS**

Access Your Supports is a Geelong based organisation that provides support and services to eligible participants of the National Disability Insurance Scheme (NDIS). With offices in Geelong, Colac and Mildura and over 180 employees, AYS is dedicated to ensuring participants have choice and control to best assist them to achieve their NDIS goals.

AYS Director Ralph Menchise has brought together a team of experienced professionals who are passionate about positive participant outcomes. Not only does Access Your Supports deliver quality support services and empower participants to achieve their life goals with the services available to them under the NDIS, Access Your Supports will also work closely with participants to implement a plan that will work.

**SCOPE AND PURPOSE OF THE JOB**
- The IT Support Officer is responsible for providing the first point of contact for staff experiencing ICT issues.
- Supporting all aspects of IT systems and services.
- Liaising with IT and system contractors

**KEY RESPONSIBILITIES**
- Ongoing customisation of of AYS’ CRM (FlowLogic) in collaboration with the developers, Datanova, and AYS Corporate Services Manager and other key staff
- Liaise with AYS’ external IT management contractor (Evologic) which may include (but not limited to) tasks such as: logging support tickets, making requests for new users, requests for removing users, requests for new hardware
- Liaise with AYS HR Team regarding IT requirements for staff
- Attend new employee induction session and provide IT support
- Monitor IT Support inbox
- Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.

**WHAT WE ARE LOOKING FOR**

**Mandatory**
- Knowledge of Microsoft Office products, Google Suite, Adobe Creative Suite
- Ability to exercise judgment and to work under pressure, with competing deadlines and priorities.
- Effective written and verbal communication skills.
- Previous experience in providing help desk services.

**Desired**
- Bachelor’s degree in Information Technology or significant technical knowledge of Information Technology
- Demonstrated ability to work well within a multidisciplinary team as well as independently
- Prior experience working in the disability industry
- Knowledge and understanding of the National Disability Insurance Scheme (NDIS) and the disability sector.
- We value Empowerment, Integrity and Respect._

**Job Category**:IT Support**Job Type**:Part-time (0.8)**Job Location**:Colac Geelong



  • Geelong, Australia Gateways Support Services Full time

    Great work-life balance Part Time opportunity - $30.46 to $33.23/ hours - Fixed term part time (2 months) Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game...

  • Support Coordinator

    2 weeks ago


    Geelong, Australia Gateways Support Services Full time

    Multiple Vacancies - Permanent Full Time - Attractive hourly rate & Salary Packaging **About us**: At Gateways, we all have one thing in common, the passion to support people with a disability and make every day better. The Gateways Support Services vision is to provide support for children and adults with a disability and their families to maximise their...

  • Support Coordinator

    7 days ago


    Geelong, Australia Gateways Support Services Full time

    $44.92 per hour plus salary packaging - Monday - Friday Hybrid role - Based in Geelong **About us** Our staff are made up of mountain riders, comedians, skiers, surfers, video game superstars, movie buffs, Musicians, Single people, married people, cat people and dog people and moreyou will find that all people at Gateways all have the one thing that in...

  • Activity Officer

    1 week ago


    Geelong, Australia Gateways Support Services Full time

    Attractive annual salary - Permanent full time - Geelong location Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people,...

  • Recruitment Officer

    2 weeks ago


    Geelong, Australia Gateways Support Services Full time

    Be part of a highly dynamic and collaborative environment - $70,000 - $75,000 (dependant of skill and experience) + Super + Salary Packagi - Free onsite parking **About us**: At Gateways, we all have one thing in common: the passion to support people with a disability and make every day better. The Gateways Support Services vision is to provide support for...

  • Activity Officer

    2 weeks ago


    Geelong, Australia Gateways Support Services Full time

    Attractive annual salary - Fixed term contract - Geelong location Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people,...


  • Geelong, Australia Gateways Support Services Full time

    Immediate start in Geelong North - Part-time (3 days/week) - 3 Months contract - Supportive and enthusiastic team and environment **About us** Our staff are made up of mountain riders, comedians, skiers, surfers, video game superstars, movie buffs, Musicians, Single people, married people, cat people and dog people and moreyou will find that all people at...


  • Geelong, Australia Gateways Support Services Full time

    Recruitment, rostering, induction and support of Kindergarten Assistants - Strong administration and database skills required - Salary packaging options to increase take-home pay At Gateways, we're not just a team, we're a vibrant community of individuals with diverse interests and talents. Our staff includes mountain riders, comedians, skiers, surfers,...


  • Geelong, Australia Gateways Support Services Full time

    Attractive salary packaging and leave purchasing options available! - Free on site carparking - $49.07 per hour plus benefits **A fun, rewarding role with purpose**: Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our staff are made up of mountain...

  • Support Coordinator

    9 hours ago


    Geelong, Australia Gateways Support Services Full time

    Exciting opportunity for professional growth and advancement - Supportive and empowering work environment - $40 to $45/h + Super + Salary packaging **About us** At Gateways, we're not just a team, we're a vibrant community of individuals with diverse interests and talents. Our staff includes mountain riders, comedians, skiers, surfers, video game...


  • Geelong, Australia Gateways Support Services Full time

    Friendly, supportive and positive team and manager, who take pride in their work - Opportunities for professional growth and development. - Employee Assistance and referral program. Gateways Support Services provides a range of services to children and adults with disabilities and additional needs, and we are looking for a Central Intake Administration...


  • Geelong, Australia Gateways Support Services Full time

    Build Kindergarten program access and participation capacity, for children with - Flexible part time role (0.6 3 days/week), based in North Geelong - $57.45-$58.64 + super per hour (dependent on experience) - Build Kindergarten program access and participation capacity, for children with additional needs - Flexible part time role (0.6 3 days/week), based in...


  • Geelong, Australia Department of Energy, Environment and Climate Action Full time

    Are you passionate about service excellence, administration, and contributing to the support of the Regional Directorate and Bushfire and Forest Services. Business Support Officer (BSO) will support the Geelong office by providing front of house and reception services. Your responsibilities will include serving as the welcoming face of our office, managing...


  • Geelong, Australia Chandler Macleod Full time

    **Location*** - Geelong, Victoria - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 01-May-2024 - **Work type** - Casual/Temp - **Contact** - Claudia Leiva - **Reference** - BH-160225 - **About the company**: This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a...


  • Geelong, Australia City of Greater Geelong Full time

    **Administration Support Officer**: **Job no**: 497981 **Work type**: Temporary Part Time **Classification**: Band 4 ($68,196 - $72,858 pa) **Categories**: Administration & Support, Aged & Disability Support **Create our future together at the City of Greater Geelong** At City of Greater Geelong, we are committed to working together for a thriving...


  • Geelong, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely...


  • Geelong, Australia Barwon Water Full time

    **Location**: Geelong - ** Statuses**: Flexible; Part time **About the role** - ** Diverse administration role**: - ** Permanent, part time role (4 days a week)**: - ** Hybrid working options**: - ** Community values centric organisation** The Communication Support Officer is a newly developed and valued role within the Communications and Engagement...


  • Geelong, Australia Country Fire Authority Full time

    The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with...

  • Legal Support Officer

    9 hours ago


    Geelong, Australia Office of Public Prosecutions Full time

    Location: Geelong Job type: Full time Organisation: Office of Public Prosecutions **Salary**: $56,834 - $72,985 Occupation: Legal Reference: VG/OPP338A The Office of Public Prosecutions (OPP) is an independent statutory authority responsible for preparing and conducting criminal prosecutions in Victoria on behalf of the Director of Public Prosecutions...


  • Geelong, Australia HAYS Full time

    A fantastic opportunity for an experienced logistics and admin professional for a 6-month full-time contract **Your new company** Hays is partnered with a dedicated, long-standing and passionate global leader in the agricultural industry. With a multifaceted mission, they support and collaborate with farmers, alcohol crafters and food companies to create...