Analyst Security Operations

4 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

The role of our security team is to ensure a safe and secure working environment for all staff across the group. We offer industry leading training, development & exclusive employee benefits. Enjoy flexibility in this hybrid position - 50% office, 50% work from home.

**Please note that this role is based out of our South Eveleigh Offices in Sydney. Before applying, please ensure you are available to cover either of these rotating rosters**:
**Shift options available**:

- 1 position available: 7-day shift work, 12-hour shifts with a 4-week rotating roster pattern including 06:00-18:00 and 18:00-06:00 shifts
- 2 positions available: Monday-Friday rotating day shifts 08.30-17:00 & evening shifts 13:00 - 21:30

**Do work that matters**:
The Protective Security and Business Resilience Team is responsible for ensuring the safety and security of all Group staff, customers and assets. This team comprises of the Security Operations Centre (SOC), Security Risk & Advisory, International & Executive Security and the security strategy, governance and assurance functions.

The SOC monitors the Group's alarms, answers and manages calls to the Group Emergency Hotline, and provides security support services to the Retail Network and ATM including security maintenance and CCTV.

**See yourself in our team**:
As Security Operations Analyst you will:

- Monitor and respond to alarms and global events within SLA by following Standard Operating Procedures (SOPs)
- Maintain the Group Emergency Hotline (GEH) and Security Operations General Line; ensuring calls are answered and responded to in accordance with Grade of Service (GOS)
- Provide first tier security support for CBA and Bankwest security systems via troubleshooting with staff/vendors over the phone and organising security technicians to attend site for issues that cannot be resolved remotely.
- Support in the management of key security suppliers to ensure works are competed on time and accurately reported.
- Action and respond to CCTV requests for both internal investigation teams and external Law Enforcement Agencies
- Respond to and manage a variety of physical security incidents. This includes the initial response, considered follow up and ongoing case management. escalating to stakeholders including HSW, Media etc.
- Manage low level threats and risk to our people and assets as well as recognise and communicate high risk threats to leadership.
- Provide out of hours assistance on behalf of other agencies within the group as a 24/7 service for the Bank.

**We're interested in people who have**:

- Experience in monitoring physical & electronic security alarm technology is desired but not essential
- Experience in responding to and managing incidents, preferably security related
- A desire to learn about protective security issues within the banking and finance industry.
- Strong personal resilience and ability to deal with stressful situations.
- Proven experience managing multiple and varied tasks, with an ability to prioritise based on risk.
- Exceptional relationship building skills and experience managing stakeholders/supplier relationships
- The ability to act in a discrete and confidential manner.

**With us, you'll help maintain and protect the security of our people & customers.**

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 22/02/2024

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