Regional Facilities Operations Manager

2 months ago

Canberra, Australia Pinpoint Property Recruitment Full time

Transform and Help Internalise the Delivery of FM Services
- Confident and Personable People Leader and Manager Required
- Well Known Leader in Its Field with Excellent Benefits and Support

**The Organisation**:
**_We are partnering with a market leader transforming its approach to Facilities Management delivery by internalising its FM services across its portfolio of 3,500 assets in Australia and New Zealand. They are a trusted and recognised entity comprising several brands within their corporation. Flexibility and well-being are inherently encouraged, with employees encouraged to work in ways that meet work/life commitments. They are leaders in building diverse and inclusive teams._**

**The Opportunity**:
The Regional Facilities Operations Manager will provide strategic leadership and operational management of all facilities-related activities across approximately 150 properties in ACT and part of NSW. Services will include cleaning, pest control, building security, repairs and maintenance, waste management, car parking, utilities management and signage.

Your responsibilities will entail the following:

- Transitioning, leading, managing and developing an in-house team of Facilities Managers and technicians, circa 500 in total, to ensure behaviours and KPIs meet corporate goals and customer service requirements.
- Driving a proactive, responsible and efficient FM service with a ‘Customer First’ mentality across the region per the service delivery strategy with internal teams and external partners.
- Providing strategic advice on current and emerging legislative and industry-relevant issues to facilitate and build a continuous improvement culture and respond effectively to changing requirements.
- Effectively manage a multi-million dollar P&L, including reviewing weekly and monthly commercials relating to labour, repairs, maintenance and capex.
- Establish close working relationships with Group and Operations Managers to understand business objectives, provide support and drive results.

**What's On Offer**:
**Opportunities like these rarely present themselves**

**_You will immerse yourself in a highly professional, collaborative, fun team whereby your efforts will be recognised and appreciated._**
- You will play an integral leadership role in remodelling in-house FM delivery to ensure innovative and sustainable integrated Facilities Management services are recognised internally and remarked highly upon throughout the FM community.
- Your future employer is a change agent and innovator who positively makes a difference in the lives of their FM employees with fair pay and conditions and a commitment to ongoing training and career trajectories for those who wish it.
- You will have full autonomy to lead your region and strive for excellence, which will entail travel out to sites, corporate head office meetings and working from home. You can structure your days accordingly to meet the required outcomes.
- Along with a highly competitive salary, you will have access to excellent extras such as well-being, additional leave, flexible working options, service recognition, discounts and salary sacrifice.
- This strategic leadership and FM role will take your career to the next pinnacle with a collaborative, professional team striving for excellence. It’s too unique to miss

**Your Skillsets and Attributes**:

- You will thrive in managing and leading change across a considerable team of direct reports, including coaching, training, and developing leaders and personnel throughout a multi-site portfolio or region. A particular emphasis on creating a high-performing, diverse, inclusive talent pipeline is paramount.
- You will have demonstrable skillsets in developing a customer-centric and service excellence mindset across a multi-site team delivering Facilities Management services. Appreciating hard and soft services, industry legislation and future innovation will see you excel.
- As a people person, you will possess superior communication skills to connect with internal and external stakeholders, build excellent working relationships, and strive for continuous improvement.
- You will thrive in working in a fast-paced, dynamic, critical environment that requires making decisions at times under pressure.
- A proven commercial acumen to manage considerable multi-million P&L, cost analysis, and budgeting, plus an eye for detail around data analysis, is essential.

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