Customer Solutions Lead, Fsi

6 months ago

Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.
- 10+ years of experience leading large-scale technical or engineering programs, with a proven record of strategic thought leadership, business case development, realizing customer benefits and successful program completion.
- 7+ years of experience in a customer-facing role engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies.
- Experience in people management, mentoring and promoting.
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams.
- Do you want to work with Australia's largest enterprises to enable their journey to the cloud?
- Are you a strategic thinker who can identify customer problems, establish themes and build solutions?
- Are you passionate about building high-performing teams, establishing new processes to drive change and accelerate value realization?

Key job responsibilities
- Think strategically to shape the rapidly growing Customer Solutions Management (CSM) function through defining, improving and implementing new processes, methodologies, and tools.
- Hire, develop and coach CSM team members.
- Ensure frameworks and planning are in place - such as governance, reporting, and Agile practices - to help surface risks and barriers in advance.
- Work with CSM Leadership to ensure seamless coverage of migrations, review upcoming pipeline/supply and align workforce management accordingly.

Reporting to the Australia and New Zealand Head of Customer Solutions, you will lead a team of industry specialized Customer Solution Managers (CSM) responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units. You will also undertake customer facing activities to help drive customer results, resolve challenges and help customers best engage with AWS. You will ensure migration data is up to date and actions are being taken to de-risk/prepare for new migrations as well as accelerate delivery of inflight migrations.

Communication and change management skills will be vital to influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, ProServe, partners). Considering the end-to-end needs of the CSM function (including resourcing; enablement and hiring/onboarding/training), you will take ownership of initiatives that will further develop and mature/transform the team. Through collaboration with regional and global stakeholders, you will help shape and support the rapidly growing CSM function, where your passion to define and implement effective processes, methodologies and tools will be essential to the success of your team.

About the team
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Sydney, NSW, AUS
- Understanding and awareness of key technology and market trends.
- Experience across different industry verticals - ideally including Financial Services.
- Project management certification or training such as PMP, Scrum, or other Agile certification.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

  • Fsi Specialist, Cap. Markets, Apj Fsi Gtm

    2 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    7+ years of developing, negotiating and executing business agreements experience - 7+ years of professional or military experience - Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level The Amazon Web Services (AWS) Worldwide Financial Services team is looking for an experienced Financial...

  • Strategic Account Manager

    6 days ago

    Sydney, Australia Hashicorp Full time

    **About the role** Strategic Account Manager is an outside sales position responsible for developing, managing, and closing business within Strategic Enterprise Accounts with a focus on Financial Services Industry.The role is responsible for driving the sales cycle from prospect to close selling the complete HashiCorp software suite to named key FSI...

  • Digital Account Executive

    7 months ago

    Sydney, Australia Microsoft Full time

    **Why Microsoft** In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization...

  • Enterprise Account Executive

    7 days ago

    Sydney, Australia Databricks Full time

    Databricks Enterprise Sales team is looking for an Enterprise Account Executive to join us in Sydney. You will have a strong command of the SaaS sales process and a deep network in the FSI and Telco verticals. You know how to present innovation and change through customer vision expansion and can guide opportunities forward to compress decision cycles. You...

  • Account Manager, Enterprise

    7 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    8+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 8+ years of business development, partner development, sales or alliances management experience - Experience communicating results to senior leadership - Experience proactively growing customer relationships within an account while...

  • Account Manager, Enterprise

    6 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    5+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 5+ years of business development, partner development, sales or alliances management experience - Track record of growing a territory or a business This Enterprise Account Manger works within a cross functional team, responsible for...

  • Principal Account Manager, Enterprise

    6 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    10 + years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10 + years of business development, partner development, sales or alliances management experience - 10 + years of technology sales experience with a focus on quota-carrying roles - Experience in identifying, developing,...

  • Business Development Executive

    7 months ago

    Sydney, Australia SAS Full time

    : **Business Development Executive (EdTech) - FSI** **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for...

  • Account Manager, Enterprise

    7 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 7+ years of building profitable partner ecosystems experience - Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business - Experience identifying,...

  • Account Manager, Enterprise

    6 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    8+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 8+ years of business development, partner development, sales or alliances management experience - Experience identifying, developing, negotiating, and closing large-scale technology deals - Experience proactively growing customer...

  • Industry Leader, Financial Services, Apj Industry

    4 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd - D81 Full time

    5+ years of developing, negotiating and executing business agreements experience - Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release schedules AWS Sales, Marketing, and Global Services...

  • Customer Experience Lead

    7 days ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....

  • Customer Solutions Lead

    9 months ago

    Sydney, Australia Domain Group Full time

    **Customer Solutions Lead - Sydney Office - Permanent Full Time** **Strategy and Solutions Lead** **Commercial & New Property Development** An exciting opportunity to join this new innovative team that focuses on maximising revenue from digital marketing services associated with the Commercial Real Estate/New Developers product suite. As a leader in this...

  • Risk Modelling

    1 month ago

    Sydney, Australia SAS Full time

    : **Risk Modelling & Decisioning Solution Lead - ANZ Customer Advisory** - Hybrid_ Base location: Sydney or Melbourne We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our...

  • Lead Financial Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Job OverviewAs a Senior Client Director at REA Group, you will play a key role in driving the growth of Prop Track's customer base and market share. With a strong focus on banking and finance, you will develop and execute strategic sales plans to meet customer needs and drive business results.About REA GroupREA Group is one of Australia's most successful...

  • Solution Lead

    7 days ago

    Sydney, Australia Annexa Full time

    Award-winning and growing ERP business solution provider - Join our Delivery team as a senior team member - Lead and implement projects for some of our top customers Annexa is growing and we need an experienced ERP Solution Lead to join our team. You will use your abilities and knowledge to deliver high quality business solutions, helping customers meet...

  • Cloud Architect and AI Strategist for Amazon Web Services

    4 days ago

    Sydney, New South Wales, Australia Amazon Web Services Full time

    About the RoleWe are seeking an experienced Cloud Architect and AI Strategist to join our team at Amazon Web Services. In this role, you will be responsible for designing and implementing cloud-based solutions that meet the needs of our customers.As a Senior Data and AI Cloud Architect in FSI for Data, AI/ML, and Generative AI, you will serve as a pivotal...

  • Enterprise Account Executive

    6 days ago

    Sydney, Australia Databricks Full time

    As an Enterprise Account Executive, you have strong command of the SaaS sales process and a deep network in the NSW FSI vertical. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in-depth and are passionate about communicating its value to...

  • Solutions Specialist

    1 day ago

    Sydney, Australia Risk Solutions Full time

    LexisNexis Risk Solutions powers compliant and assured customer transactions to help build an interconnected, vibrant financial ecosystem. Through data and analytics that spans financial crime screening, fraud & investigations, and payment efficiency services we create unmatched confidence and efficiency for our customers to enable financial inclusion while...

  • Account Executive

    1 day ago

    Sydney, Australia Verint Systems Inc. Full time

    **Account Executive** To be successful in this role you will need to demonstrate the following capabilities/ experience: - At least 5+ years of enterprise software sales in the following areas; Contact Centre, CX, Self Service & AI, Automation & Analytics or CRM / Desk Top technology solution sales experience including pipeline development and management,...