Wayfinding Delivery Lead

1 week ago

Melbourne, Australia Department of Transport and Planning Full time

Location: Melbourne | CBD

Job type: Full Time - Fixed Term

Organisation: Department of Transport and Planning

**Salary**: $106,534 - $128,897

Occupation: Technology

Reference: 3511

**About the Role**
**This is a Fixed Term Position until January 2025**

The role engages with both the Wayfinding team and key stakeholders to lead the delivery of best practice, innovative and customer focused static and digital customer information and wayfinding outcomes across transport. Responsibilities include managing all aspects of strategic wayfinding initiatives approved for delivery, incorporating process development, change and financial management bound by cross-collaborative stakeholder management to ensure projects are delivered on time, to agreed scope and on budget.

**To access the Position Description, please click here.**

**Position Outcomes / Accountabilities**

**Key Selection Criteria**
- Strategic Planning - Coaches others and engages key stakeholders in strategic planning process. Thinks at the whole of system level and undertakes internal and external scanning, considering wide ranging possibilities in developing a vision for the future; Translates strategic direction into team and individual plans and daily activities for self and others.
- Innovation and Continuous Improvement - Uses understanding of clients or stakeholders’ context to design and implement systems for continuous improvement within team or organisation; Reviews and analyses internal and external information to improve effectiveness and quality of work; Creates team environments where innovation and creativity are fostered and rewarded.
- Customer Focus - Has a strong understanding of customers, designs strategies and experiences through a lens of empathy. Assess effectiveness of service delivery against key customer metrics and challenges others to deliver service excellence; Looks for long term customer benefits.
- Managing People - Role models ethical leadership through decision making and interactions with people; Creates an organisational culture that enables others to perform at their best and achieve outcomes the organisation; Champions people engagement as an organisational priority; Provides thought leadership on people management across the service.

**Qualifications and Experience**
**Mandatory**
- Relevant tertiary, trade or construction qualifications or significant work experience in a related field.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Service.
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- We prioritise the development of a safe and inclusive culture.

**Culture Value**
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

**How to Apply

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