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Customer Care Consultant

4 months ago

St Marys, Australia Australia Wide Office Staffing Full time

$60K plus super
- Hours 8.30am to 4.30pm
- Monday to Friday
- St Marys or Lansvale location
- Caravan & Camping Industry

The role:
Reporting to the Service Manager you will be responsible for providing a link between the company and the people who utilise their products or services. Duties include but are not limited to:

- Responding to customer and management feedback to improve the overall customer experience
- Collating quotes using warranty claim assessments and data gathering
- Processing warranty claims for the Service department through the company portal
- Utilising the online portal to fulfill customer requirements
- Co-ordinating all booking matters of the Service department
- Completing daily courtesy calls & booking reminders
- Assisting customers in the dealership pre and post-service
- Liaising with customers regarding the scope of work completed
- Submit parts order requests to the Stock Controller
- Communicating with the Service Supervisor regarding the daily service schedule
- Performing front-of-house duties for the Service Department when required
- Adhoc duties as required by the Service Manager

The person:
It goes without saying you have excellent communications skills, are a proficient computer operator i.e. MS Office Suite and demonstrate the ability to form strong relationships with both suppliers and customers. You have a positive attitude and enjoy working in a team environment.

NOTE: You must have an Unrestricted Driver Licence; LR Licence would be highly regarded but not essential.