Rtl Repair Centre Manager

5 months ago

Belrose, Australia Dematic Pty. Ltd. Full time

Innovative, global market leader based in Belrose on Sydney’s Northern Beaches
- Great company culture leading a dynamic team
- Full time and varied rewarding role offered

**What we offer**:
**_Change your future. Start your dream career with Dematic today _**

**Why Work for Dematic?**

This is an exciting time to join Dematic. Recently voted #1 Warehouse Automation Supplier in the world, we are experiencing incredible growth and increased opportunities for talented employees looking to develop their careers.

Dematic Pty Ltd, is a world leader within the integrated logistics and material handling industry, we have over 11,000 employees worldwide and over 600 employees in Australia and New Zealand. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs.

Our innovative portfolio meets the demands of an ever-changing supply chain landscape and is designed to deliver a clear competitive edge for retail and wholesale distribution, e-commerce, grocery, food and beverage, manufacturing and transport industries.

**What can we offer you?**

Dematic has the soul of a start-up with a culture that ensures every person can be themselves, make an impact, and have a harmonized work-life balance. We offer great benefits including:

- Generous salary + super
- Progressive and innovative global company experiencing high growth
- Employee Referral Bonus Program
- Salary packaging and novated leasing
- Corporate discounts on car rentals and IT products/accessories
- Paid Parental Leave + super - 12 weeks for primary carer/2 weeks secondary
- Study Assistance
- Annual flu vaccination
- Plus more

**Tasks and Qualifications**:
**About the role**

Based in our head office in **Belrose on Sydney’s Northern Beaches **, we currently have a wonderful and exciting full-time opportunity for a highly motivated, strategic **Repair Centre Manager **within our Real Time Logistics (RTL) department. This is a busy position that requires a proactive and well organised Repair Centre Manager to lead a team of approx. 7 staff within the Repair Centre.

Some of the key responsibilities include:

- Management of the Repair Centre Staff to ensure quality output and resource/labour efficiency
- Manage day-to-day operations of the repair centre and ensure Dematic safe work procedures are well understood
- Direction and Planning of day-to-day workload of technicians to meet customer Service Level Agreement
- Provide customer service support by fielding internal and external customer enquiries regarding repairs and repair statistics and service performance
- Communication and Incident reporting to customer, escalate to RTL manager to ensure close out or management as required
- Management of inventory inclusive of spares pool stock of customer devices for Service Level Agreement, Stock Count, Analysis and Ordering
- Develop, implement, monitor and adjust a program of continuous improvement
- Strategic leadership abilities

**What we are looking for**
- Team management experience and an understanding of administration processes
- Previous experience in a similar role managing a repair centre would be an advantage
- Proven ability to multi-task, prioritise and manage a busy workload to meet tight deadlines
- Managing technical resolution of customer issues
- Excellent interpersonal and relationship building skills
- Demonstrated experience in business process improvement
- Strong communication and leadership skills with being able to liaise with all levels of staff
- Approachable and bright personality that can bring fresh ideas
- Driving a safety culture within your team
- Identify opportunities and growth within the team

**How To Apply**

If you have the desire to further your career in a dynamic and innovative organisation where hard work and success is rewarded, then please **send through your cover letter with your updated CV **by clicking on the “Apply” button.
- Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment _.

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