Business Process Excellence Manager

3 weeks ago

North Sydney, Australia Zurich Insurance Full time

Let's create a brighter future togetherAt Zurich, we encourage each other to keep growing and evolving as individuals, leaders, teams, and communities. Our voices are diverse, our behaviours are inclusive, our actions drive equity, and we feel a sense of belonging. We are agile and adaptive to change in response to the evolving needs of our customers, partners, communities, and our planet.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.
- About the roleAs the Senior Manager for Business Process Excellence, you will be responsible for conducting critical analysis of the current end-to-end operational processes, challenging current practices, and implementing business improvement initiatives.

You will identify process gaps that lead to process failure and develop and design future state processes ensuring agility, efficiency, and positive customer outcomes. You will identify automation opportunities within process, develop process metrics and support the change management approach with internal stakeholders. You will provide support and guidance across the business in the use of Lean methods and implementing a spectrum of improvements.
- Important to your success- Lean six sigma qualification.
- Extensive experience leading lean and continuous improvement projects, with experience facilitating workshops.
- Ability to influence and engage with stakeholders at all levels of the organisation.
- Zurich is here to support you- At Zurich, we encourage a vibrant culture of employee community activism through giving and volunteering in support of charities and community initiatives that are important to our employees.- To enable this, we offer:
- An annual Volunteer Day
- Z Zurich Foundation - dollar matching donations
- Opportunities to get involved in our Community Partnerships - Tackle Your Feelings, Raise, Beyond Empathy and Variety
- And we

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