Aps6 Veterans Access Network Manager

5 months ago

Surry Hills, Australia Department of Veterans' Affairs Full time

Salary Range: $93,976 -$106,713 + Attractive Superannuation
- Contact Officer: Daniel Agazzi on (07) 3833 0117

The Department’s Veterans’ Access Network is the department’s first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans’ Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.

**Duties**

In accordance with the principles of workplace diversity, Work Health and Safety, participative work practices, APS values and APS Employment Principles:

- Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families.
- Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others.
- Obtaining evidence to guide performance discussions and address underperformance by utilising the department’s underperformance policy.
- Inspire and motivate a team of client service officers to be innovative, creative and high performing.
- Manage the workload of the team by allocating resources, and making sure key due dates are met.
- Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies.
- Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes.
- Personally delivering services as required, to support clients who are at risk or have complex needs and are escalated to the manager.
- Delivering presentations to ex service organisations or other stakeholder groups.
- Management of regional offices and offices co-located with other government departments.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

This recruitment process is being used to fill an ongoing or non-ongoing position.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Where a non-ongoing position is offered, the role will be filled for a specified term of up to 18 months. A specified term may be extended up to a maximum period of 3 years.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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