Team Leader, Platform Operations

6 months ago

Sydney, Australia University of New South Wales Full time

**Job no**: 523020

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Information Technology
- Employment Type: Team Leader, Platform Operations
- Starting Salary $138,171 plus generous super and leave loading
- Location: Kensington (Hybrid Flexible Working)

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**About UNSW IT and the role**:
UNSW IT is part of the Operations Division at UNSW. The IT team at UNSW plays a critical role in enabling the University’s teaching, research, and industry engagement. Would you be keen to make a difference and work in higher education ?

Our priorities are to drive innovative technology architectures and be a trusted advisor and service partner to the University. Join our team at UNSW and help us build out our service and engineering teams to enrich the wider UNSW community. As we transition to cloud platforms, we are seeking expertise to help us navigate this change across the operating environment. This is an exciting opportunity to shape the future of how we use these technologies and make a meaningful impact on the community.

The Team Leader will be responsible for the leadership, management and support relevant for their Technology Delivery team discipline. including managing all stakeholder engagement and quality assurance, ensuring alignment to the strategic direction of the UNSW Customer Services Directorate. The position is part of UNSW IT but will work closely with the Faculties and Divisions to ensure the services operate within their defined metrics and to maximize uptime for the UNSW storage environment. The role has leadership responsibility for a team of system specialists and senior specialists, and the incumbent will build and support a high-performance culture within their team and foster a commitment to continuous improvement.

The role of Team Leader reports to the Head of Technology Delivery or Manager of Cloud Operations and has a number of direct reports in the team they lead.

**Specific accountabilities for this role include**:

- Provide day to day leadership and management in the operational needs of the team ensuring work efficiency and effectiveness in the delivery of tasks to customers to achieve operational and strategic goals.
- Lead the evaluation, development and implementation of end-to-end infrastructure solutions, ensuring ownership and accountability for the implementation of all deliverable outcomes.
- Develop, review, update and ensure adherence to relevant policies, procedures and other documentation required to support the UNSW IT Managed Systems with the Team’s portfolio.
- Provide expert level services and advice in relation to the implementing, management and operation of the IT Managed environments within the team’s portfolio.
- Ensure the IT disaster recovery plans for all of the team’s portfolio platforms are in place and ensure that these plans are regularly tested for all production systems to ensure adequate contingency.
- Ensure appropriate security is provided to all services and that appropriate controls are developed and in place to meet the University’s Cyber security policies, goals and objectives.
- Assess, manage and mitigate operational risks, and if necessary, advise and instigate any risk management actions to ensure the technology services operate within an acceptable level of risk.
- Be available for On-Call / After Hours support on a rotating basis, typically one week per month as well as weekend and After Hours work as required.
- Manage complex risks, issues and financials, and work with the team to ensure appropriate solutions are in place.
- Continuously improve and optimize the way in which the Team works, including practices, organization and resourcing.

**Skills and Experience**:

- Relevant Tertiary qualification in at more than one relevant domain disciplines (AWS, Azure, Linux, Windows, Database, Networking) with extensive industry experience or equivalent level of knowledge gained through any other combination of education, training and/or experience in implementing, configuring, maintaining and supporting a large-scale IT environment.
- Experience in leading, managing and mentoring a team ensuring growth in both breadth and depth of role, tasks assigned and role modelling the UNSW behaviours.
- Advanced written and verbal communication skills, with a high level of attention to detail for deliverables produced.
- Qualifications and/or experience in IT models, concept

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