Customer Service Specialist

1 week ago

Eagle Farm, Australia Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**Job posting end date**: 05/12/2024

Introduction

We are seeking a Customer Service Specialist to join Metso. You will be responsible for the quotation, order and backlog management of the entire Quotation and Order Life cycle, through to invoicing.
In this position, you will report to the Manager Customer Service, Australia.

This position is ideally located in our Brisbane office, but we are happy to consider Tomago, NSW location as well.

Team you belong to

You will join a team of Customer Service experts, who are passionate about providing the best service possible.

We work closely with our colleagues and our internal stakeholders. The members in our team are located across the East Coast.

What you’ll do

This role will cover all aspects of Quote and Order Management, some of the responsibilities will include;
- Courteous, efficient handling of customers enquiries. Reply to customers within the same day
- Cost control and supervision of site service purchasing and invoicing including debtors
- Responsible for the order expediting feedback to customer
- Responsible for invoicing paperwork as required
- Use telephones and other voice to voice platforms e.g. MS Teams to reach out to customers and Field Service Operations teams to gain updates, confirmations, liaise issues and proactively drive excellent customer experience
- Assist with spare parts quotes
- Actively participate in weekly team meetings and updates. Co-ordinate meeting with Field Service Managers to discuss upcoming shutdowns, events, customer experience
- Own the customer day-to-day relationships
- Undertake ongoing necessary training to become competent and resourceful
- Invoice to be completed within 6 days after technical completion for customer satisfaction
- Debtor to be followed up at 31-60 days

Who you are
- Minimum 3 years’ experience in a similar role
- Proven experience using SAP (desirable)
- Able to collaborate with external and internal stakeholders
- Proven customer handling skills and a customer satisfaction focus
- Detailed understanding of quotation and order fulfillment processes
- Working knowledge of verbal and written English, fluent in local language
- Basic understanding of relevant technologies
- Experience with the following Software programs and systems is preferred and highly regarded - Salesforce, Ariba, Power BI and MS Teams

What's in it for you
- A work environment where safety is always the number one priority - both your physical and mental health is our priority
- A competitive base salary reflective of your skills and experience with annual incentive program
- Additional Annual Leave benefit for all permanent and maximum term employees
- Flexibility in your working lifestyle - our team manages their own balance of working from home and in our office environment
- Gender Neutral Paid Parental Leave of 18 weeks at full pay
- Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
- Active Social Club and company wide social events as your social wellness is important to us
- Family focused events as your family forms part of our close-knit community
- Comprehensive medical benefits including discounted private health insurance for employees and immediate family
- Company provided Salary Continuance insurance cover
- Career development & education assistance to further your technical and leadership ambitions

**Hiring Manager**: Rachel Lukas

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

  • Customer Service Specialist

    2 weeks ago

    Eagle Farm, Queensland, Australia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Customer Support Specialist

    2 weeks ago

    Eagle Farm, Australia Emerson Full time

    A Customer Support Specialist acts as an intermediary between the company and the Customer to meet the Customer’s need for information, support, and reports. The Liaison Specialist helps the company understand the customer’s needs, expectations or difficulties. **Key Responsibilities**: - Act as a trusted advisor to customers, taking ownership of Tier...

  • Customer Experience Specialist

    3 weeks ago

    Eagle Farm, Australia Autoleague Full time

    Fantastic career opportunity with an exciting innovative group - No need to be a car expert, we have the tools to train you! - Vibrant team environment & supportive management **Join the CarPlace Revolution!** **Are you ready to be part of something groundbreaking?** We’re not your average car buying experience - we’re here to revolutionise the...

  • Customer Experience Specialist

    1 month ago

    Eagle Farm, Australia Autoleague Full time

    Fantastic career opportunity with a leading automotive group! - No experience or formal qualifications required; in-house training provided - The opportunity to earn uncapped commission in line with performance **Are you **self-motivated, dedicated and understand the importance of always putting the customer’s needs first?** *** **Are you looking to...

  • Customer Service

    1 week ago

    Eagle Farm, Australia Bunzl Full time

    **Job no**: 494445 **Work type**: Full Time **Location**: Eagle Farm **Categories**: Customer Service - **Full time position in Eagle Farm (Mon - Fri) in a brand-new office**: - **Dynamic position working collaborating with operations and sales teams**: - **Excellent opportunity to join a company that thrives on its industry and encourages career...

  • Customer Experience Specialist

    2 weeks ago

    Eagle Farm, Queensland, Australia Autoleague Full time

    Fantastic career opportunity with a leading automotive group No experience or formal qualifications required; inhouse training provided The opportunity to earn uncapped commission in line with performanceAre you self-motivated, dedicated and understand the importance of always putting the customer's needs first?*****Are you looking to take your career to the...

  • Customer Service

    3 weeks ago

    Eagle Farm, Australia Bunzl Full time

    **Job no**: 494347 **Work type**: Full Time **Location**: Eagle Farm **Categories**: Customer Service - **Full time position based in new facility in Eagle Farm**: - **Join a market leading business that delivers job security**: - **Directly impact strategic success and drive growth through our broad range of products** **WHY BUNZL?** As one of the...

  • Customer Experience Sales Specialist

    4 weeks ago

    Eagle Farm, Australia Autoleague Full time

    Fantastic career opportunity with a leading automotive group! - No experience or formal qualifications required; in-house training provided - The opportunity to earn uncapped commission in line with performance **Are you **self-motivated, dedicated and understand the importance of always putting the customer’s needs first?** *** **Are you looking to...

  • Customer Experience Sales Specialist

    2 weeks ago

    Eagle Farm, Queensland, Australia Autoleague Full time

    Fantastic career opportunity with a leading automotive group No experience or formal qualifications required; inhouse training provided The opportunity to earn uncapped commission in line with performanceAre you self-motivated, dedicated and understand the importance of always putting the customer's needs first?*****Are you looking to take your career to the...

  • Technology Service Specialist

    2 weeks ago

    Eagle Farm, Queensland, Australia LORNA JANE Full time

    Technology Service Specialist Lorna Jane, 857 Kingsford Smith Drive, Eagle Farm, Queensland, Australia Req #1315 Friday, 7 June 2024Based at our HQ in Eagle Farm Brisbane, we are seeking a Technology Service Specialist on a full-time basis. Reporting into the Technology Service Manager, the Technology Service Specialist will play an integral role ensuring...

  • Technology Service Specialist

    4 weeks ago

    Eagle Farm, Australia LORNA JANE Full time

    Technology Service Specialist Lorna Jane, 857 Kingsford Smith Drive, Eagle Farm, Queensland, Australia Req #1315 Friday, 7 June 2024Based at our HQ in Eagle Farm Brisbane, we are seeking a Technology Service Specialist on a full-time basis.  Reporting into the Technology Service Manager, the...

  • Technology Service Specialist

    4 weeks ago

    Eagle Farm, Australia Lorna Jane Full time

    Based at our HQ in Eagle Farm Brisbane, we are seeking a Technology Service Specialist on a full-time basis. Reporting into the Technology Service Manager, the Technology Service Specialist will play an integral role ensuring optimal system performance and user satisfaction by providing technical support to the wider business across multiple platforms,...

  • Customer Service Rep

    2 weeks ago

    Eagle Farm, Queensland, Australia BUNZL Full time

    Come and join a dynamic Customer Service team from diverse backgrounds all with our own set of life and work experiencesFull time position in Eagle Farm (Mon – Fri) in a brand-new office Dynamic position working collaborating with operations and sales teams Excellent opportunity to join a company that thrives on its industry and encourages career...

  • Technology Service Specialist

    2 weeks ago

    Eagle Farm, Queensland, Australia Lorna Jane Full time

    Based at our HQ in Eagle Farm Brisbane, we are seeking a Technology Service Specialist on a full-time basis.Reporting into the Technology Service Manager, the Technology Service Specialist will play an integral role ensuring optimal system performance and user satisfaction by providing technical support to the wider business across multiple platforms,...

  • Customer Service Team Leader

    7 days ago

    Eagle Farm, Australia Bunzl Full time

    **Job no**: 494283 **Work type**: Full Time **Location**: Eagle Farm **Categories**: Customer Service - **Full time position based in Eagle Farm, QLD**: - **Step up to a manager role for a senior customer service professional**: - **Opportunity to make a real impact by building and bringing together a team** **WHY BUNZL?** As one of the world’s...

  • Internal Sales

    2 months ago

    Eagle Farm, Australia Curtis Partnership Full time

    Well established construction products business - Salary offered based on experience - Position based in Eagle Farm Well established construction products business located in Eagle Farm is recruiting an Internal Sales Representative. - Well established construction products business - Salary offered based on experience - Position based in Eagle Farm **The...

  • Customer Service Team Leader

    2 weeks ago

    Eagle Farm, Queensland, Australia Bunzl Full time

    Job no: 494283Work type: Full TimeLocation: Eagle FarmCategories: Customer Service- Full time position based in Eagle Farm, QLD:Step up to a manager role for a senior customer service professional:- Opportunity to make a real impact by building and bringing together a teamWHY BUNZL?As one of the world's largest providers of distribution and outsourcing...

  • Internal Sales

    2 weeks ago

    Eagle Farm, Australia Curtis Partnership Full time

    Long established and fast growing manufacturing business - Position based in Eagle Farm - $80-85k depending on experience Well established and fast-growing construction products supply business is recruiting an Internal Sales Representative. - Long established and fast growing manufacturing business - Position based in Eagle Farm - $80-85k depending on...

  • Customer Service

    1 month ago

    Eagle Farm, Australia Bunzl Full time

    YOUR ROLE We are looking for a Customer Service Representative to join our Eagle Farm team. The successful applicant will need to be able to communicate well both verbally and in writing to a wide variety of people, have empathy for others, not be afraid to roll their sleeves up and "muck in" and possess the ability to provide our customers with the...

  • Customer Service

    2 weeks ago

    Eagle Farm, Queensland, Australia Bunzl Full time

    YOUR ROLE We are looking for a Customer Service Representative to join our Eagle Farm team. The successful applicant will need to be able to communicate well both verbally and in writing to a wide variety of people, have empathy for others, not be afraid to roll their sleeves up and "muck in" and possess the ability to provide our customers with the...