Customer Relationship Manager

3 weeks ago

Melbourne, Australia Origin Energy Full time

Salary + annual bonus and performance review
- CBD location, close to public transport | hybrid working
- Melbourne or Sydney based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re powering a cleaner, smarter energy future. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**

As a Customer Relationship Manager, you will take ownership of a portfolio of high value Enterprise accounts for Origin Zero, ensuring the satisfaction, retention and growth of your accounts are aligned to particular industry segments. Partnering with clients who are focused on their journey toward Net Zero, you will build strong trusted relationships with key stakeholders to develop innovative decarbonisation solutions such as; solar, battery energy storage, gas co-generation, centralised hot water and metering.

**Duties**
- Act as a trusted advisor to high value accounts by developing a deep understanding of each customer’s unique business needs, goals and challenges
- Anticipate customer needs, proactively address any potential challenges or issues that may arise and resolve escalations
- Identify opportunities to maximise value delivered to customers and grow revenue within your assigned portfolio
- Proactively engage customers throughout their lifecycle with Origin Zero to enable proactive contract extensions and retain customers Ensure all elements of the contract are met and Origin Zero delivers on our commitments

**Skills & Experience**
- Experience in a similar Customer Relationship/Success, Account Management role
- Proven experience and knowledge working with Energy products (essential)
- Detail oriented with exceptional organisational skills
- Ability to thrive in a face-paced environment and handle multiple priorities simultaneously Proficient in using CRM software

**Benefits**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens.**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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