Customer Experience Officer

4 weeks ago

Sydney Central Business District, Australia Ampersand Full time

**Start Date**: ASAP

**End Date**: 12 Months

**Pay Rate**: $450 - $600 per day + super

**Location**: The Rocks

**Hours of work**: 8 hrs per day / 40 hrs per week (must be able to work weekends)

**Primary purpose of the role**:
Enhance the customer experience in The Rocks through the development and delivery of The Rocks Markets and key visitor experience initiatives.

**Key accountabilities**:

- Assist with the on-ground delivery each weekend to execute The Rocks Markets include managing contractors, market traders and entertainers.
- Support in the day-to-day management of the online Market Trader booking system.
- Manage the day-to-day administration associated with the delivery of Markets including Trader correspondence, stall allocations and offers, and financial reporting.
- Identify and resolve any issues during daily running of the markets to maximise public safety, trading and customer experience.
- Assist with the delivery of markets customer experience initiatives.
- Contribute to the delivery of the Retail Marketing and Activation calendar, supporting excellence in execution for all programs across The Rocks and Darling Harbour.
- Contribute to the delivery of best practice customer experience initiatives as part of the precinct Retail Marketing Plans and Always On Activation strategies.
- Stay abreast of emerging trends in retail and placemaking and share findings to identify and develop new customer experience/retail initiatives.

**Key challenges**:

- Planning and prioritising work to cope with workload demands and meet critical deadlines.
- Effectively assists in managing internal and external stakeholders in order to achieve precinct visitation, activation and commercial outcomes.

If you feel this role is right for you and you have the relevant skills and experience
**APPLY **now.

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