Head of Custody Operations

2 months ago

Sydney, Australia Anton Murray Consulting Full time

Sydney- Asset Management- PermanentOur client is a leading global firm seeking a Head of Custody and Service Operations to manage their sizeable team of 30.

**The primary role of the Head of Operations is to**:

- Understands market and industry trends and developments within the Clearing and Custody market segment
- Understands client and investment manager strategy to ensure the firm is well placed for the provision of solutions and client service.
- Ensures relevant Product Heads and managers are made aware of opportunities.
- Builds strong personal relationships with clients, investment managers and market influencers.
- Developing and maintaining internal and external client relationships including brokers, clearers and regulatory bodies.
- Ensuring the team deliver against all Risk and Compliance and administrative requirements
- and improvement of controllable annual operating budget.
- Provision of ongoing coaching, communications and proactive support to the team to ensure direct and indirect reports achieve optimum performance.
- Contributing to organisational strategy
- Ensuring client satisfaction levels are maintained at a high level through excellent and consistent service delivery of required products and service and prompt resolution to complaints, issues and disputes
- Build a high performing and accountable team ensuring clear guidance and leadership through developing, coaching and mentoring the team of management and account managers which report directly to this position.
- Provide sales support locally, regionally and globally providing operational input and advice as required.
- Financial management of the Operations department - Controlling costs through effective management, rationalisation Timely performance management of the team including goal setting, direction and development
- Identification and retention of high potential resources and succession planning
- Ensuring strategic objectives including cost saving objectives, risk and operational loss reductions are met.

**Specific Qualifications required**:

- Minimum 10- 15 years of experience within the Financial Services industry with a minimum of 5 years management experience
- Minimum of 5 years’ direct Australian and New Zealand market experience in Custody and Treasury operations. Exposure to global custody is preferable, but not mandatory.
- Proven success with development of business opportunities within this client segment and ability to manage change processes or be key operational sponsor.
- Extensive experience within the Financial Services industry with proven experience managing large teams
- Direct Australian market experience in Custody and Treasury operations.
- Exposure to global custody is preferable, but not mandatory.
- Proven success with development of business opportunities within this client segment and ability to manage change processes or be key operational sponsor.

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