Service Support Officer

2 weeks ago


Melbourne, Australia Chandler Macleod Full time

**Location***
- Melbourne, Victoria
- **Category***
- Office Support
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 18-Apr-2024
- **Work type**
- Casual/Temp
- **Contact**
- Claudia Leiva
- **Reference**
- BH-159835-2
- **Applications close 15.00 PM AEST, 23rd April 2024**
**Mandatory: Australian Citizenship required to work within Federal Government.**

**About the company**:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations. A great opportunity for a Service Support Officer to join this busy team for a 18th months temporary assignment.
**About the role**:

- Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making.
- Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.
- Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes.
- Liaising with key stakeholders including Partners in the Community to deliver services to participants.
- Resolving issues and complaints in relation to participant plans.
- Completing administrative and data entry tasks relating to participants.
- Contributing to the achievement of key performance indicators, including planning targets.

**About you**:

- You will have strong verbal and written communication skills.
- You will have strong engagement with multiple stakeholders.
- You will have organisation and time management.
- You will have experience in the disability, health or aged care sectors.

**Benefits**:

- ASAP start (pending Federal Police Clearance)
- 18th months assignment with the possibility of extension
- Full time hours Monday to Friday
- Bundaberg QLD, Geelong, or Melbourne locations.
- $43.82 per hour + Super

**How to apply**:

**Applications close 15.00 PM AEST, 23rd April 2024



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