Services Support Officer

7 days ago

Melbourne, Victoria, Australia Melbourne Water Full time

Job Number:

Work type:

  • Permanent Full Time

Location:

  • Melbourne
  • Docklands

Categories:

  • Administration & Support, Environment, Other, Planning

Our Organisation:

At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne's famous lifestyle.

We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterway and land for greater community use.

At Melbourne Water we are in the 'Decade that Matters' and we've got some ambitious goals to achieve. It's a pride we share in helping to make greater Melbourne a fantastic place to live.

The Role:


We have multiple Service Support Officer roles within our Waterways & Catchment Operations group based from our 990 La Trobe Street Head office and working from home.

Reporting to the Area Lead Service Governance, Coordination & Enablement, this role will support centralised program coordination and governance to enable the effective and efficient delivery of Melbourne Water's waterway and catchment obligations, programs and services.


This will be achieved through:

  • Delivering service and program governance, coordination and administration support including financial (payments, daytoday grant contract management), maintenance of accurate data in various databases & systems (Maximo, GIS, CRM) and customer service activities to support the incentives, capital, maintenance and other service delivery mechanisms.
  • Manage 'Support Officer' workflows for the Liveable Communities, Liveable Waterways program to support effective delivery of Melbourne Water's incentives program.
  • Support program and service reporting, ensuring program tracking and progress data is captured in an accurate and timely manner.
  • Being part of the 'engine room' of improving Waterways and Catchment Services business processes and systems using real time data and insights, and collaboration across groups to design, implement and evaluate these initiatives.

Your Skills and Experience:

  • Demonstrated organisational skills, administration, program coordination or project management experience with the ability to prioritise and manage time effectively to achieve objectives and meet critical timelines.
  • Ability to learn and use new data management systems quickly, with experience in the use of financial support software (e.g. TechnologyOne), grant management platforms, GIS (ESRI systems) viewed favourably.
  • Exceptional customer service skills
  • Highlevel Microsoft Office skills
  • Word, Outlook, Powerpoint and Excel
  • Have a curious mindset and a passion for the natural environment
For more information, please see the attached

Position Description:

Position Description -
Culture at Melbourne Water:We take enormous pride in cultivating a culture that holistically benefits our team and the wider Melbourne community.

The pillars of our culture are based on Flexibility, Impact, Growth & Development, and People.

  • We are committed to flexible working in a variety of manners including hybrid work, varied start/finish times, purchased leave, part time work, and 9 day fortnights. We understand that Melbourne Water and our customers are benefitted by enabling balance in work and life.
  • Make an impact as part of a passionate team doing meaningful work the centralized program governance and improvement initiatives you support will enable more effective, safe and customer focused onground delivery of Melbourne Water's waterway and catchment obligations, programs and services and enhance life and livability in Melbourne.
  • We relish learning and challenging the status quo for continuous growth. Perpetual and varied opportunities for learning and development are offered in a variety of manners from formal development programs, digital learning content and lunch & learns; to visiting our sites and getting to see our initiatives and projects first hand.
  • People are the foundation for all that we do. Our people are warm, welcoming, and inclusive.

How to Apply:

Closing date:
Sunday 29th January 2023 at 11:55 pm AEST

Advertised:

12 Jan 2023 AUS Eastern Daylight Time

Closing:

29 Jan :55 PM AUS Eastern Daylight Time

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