Services Support Officer

1 week ago

Melbourne, Australia Melbourne Water Full time

**Job Number**:

- 978905

**Work type**:

- Permanent Full Time

**Location**:

- Melbourne - Docklands

**Categories**:

- Accounting & Finance, Administration & Support, Other

Who we are

In Melbourne, water is essential to our way of life.

Each time you drink from the tap, flush a toilet, run through a yard sprinkler, or kayak down the Yarra—we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home —just as we have for almost 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About the Role

Reporting to the Area Lead Service Governance, Coordination & Enablement, this pivotal role supports centralised program coordination and governance to enable the effective and efficient delivery of Melbourne Water's waterway and catchment obligations, programs and services. This will be achieved through:

- Providing governance, coordination, and administrative support for services and programs, including financial tasks (payments, daily grant contract management), maintaining accurate data in databases and systems (Maximo, GIS, CRM), and engaging in customer service activities to bolster incentives, capital projects, maintenance, and other service delivery mechanisms.
- Oversee and streamline workflows for incentive programs at Melbourne Water, including managing contracts, processing payments, and handling customer inquiries.
- Assist in program and service reporting, ensuring accurate and timely capture of program tracking and progress data
- Help improve Waterways & Catchment Services by working in the "engine room," using real-time data, collaborating with different teams, and contributing to the design, implementation, and evaluation of initiatives.

**Salary**: MW EA Leval 4 starting at $79,909 plus superannuation

The role is based at our Docklands head office blended with working from home and occasionally from regional offices.

For more information please see the attached PD: MW1242_MW1258_MW1259_Position_Description_Services_Support_Officer (1).pdf

About you:

- Effective written and verbal communication skills, coupled with excellent customer service for interactions with both internal and external individuals.
- Advanced proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint, with additional positive consideration for experience in Project and Visio.
- Quick adaptation to new data management systems, with favourable consideration for experience in Maximo, GIS (ESRI platforms), databases, grant management platforms, and Finance Support software such as Finance One.
- Capable of quickly grasping processes and procedures, working independently, self-managing, effectively prioritizing tasks and timelines, and demonstrating proficiency in collaborative teamwork.

Why join us:
At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.

We walk the talk when it comes to flexible working - but that’s not all. We support our people to achieve their potential by providing the freedom and flexibility to learn, explore and be true to themselves.

Our culture is underpinned by the values and behaviours that help us work together, to deliver on our strategy today, tomorrow, and for generations to come. It embodies our unwavering commitment to three values that define us: Make it count, Dive in, and Do what's right.

At Melbourne Water, we're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents. We foster innovative and sustainable work practices.

We offer a range of employee benefits that will make your experience at Melbourne Water rewarding, both personally and professionally.

How to Apply

Closing date: Sunday 30th June at 11:55pm AEST

**Advertised**:
20 Jun 2024 AUS Eastern Standard Time

**Closing**:
30 Jun 2024 11:55 PM AUS Eastern Standard Time

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