Customer Success Specialist

3 weeks ago

Sydney, Australia Wonde Full time

**Customer Success Specialist***:
**Reports to**:Partnerships Manager

**Location**: Hybrid - (Sydney) - 2-days on-site, 2-days WFH

**Hours**: 32 hours per week (4-day work week, no salary sacrifice)

**Salary**: $75,000 - $85,000 + superannuation

**Who we are and what is important to us**:
Wonde is an innovative and fast-growing, ed-tech (education technology) scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

We are trusted by 28,000 schools across 60+ countries in the security and reliability of their technology and data.

We’re committed to changing students' lives and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

**Job snapshot**:
As Customer Success Specialist, you’ll be tasked with proactively improving our customer’s experience with Wonde through relationship building and support of end-to-end processes. You’ll be a people person who enjoys interacting with a diverse range of individuals and someone who enjoys doing things differently (we love new ideas).

To fit with our passionate, high-performing team, we seek a motivated self-starter and approachable team member who demonstrates a strong work ethic and integrity at all times.

**What you’ll be doing**:

- Act as the first point of contact for incoming schools enquiries relating to Wonde products and services
- Liaise internally with our Partnerships Manager, Technical Support Manager, Sales & Account Managers and the broader team to organise and as required perform high-level product demonstrations
- Demonstrate drive and possess the skills needed to manage enquiries and proactively identify how our product suite can help solve their challenges
- Build strong, customer-focused relationships to ensure long-term satisfaction
- Own the entire pipeline process from initial contact, onboarding, audit, and support to ongoing soft account management
- Process orders and quotes through liaison with finance
- Assisting in monitoring and tracking the wider team’s sales performance metrics, contributing to data-driven decision-making processes
- Collecting, analysing and reporting relevant sales data to support the sales team's efforts

**Requirements**:
**What we're hoping you'll bring**:
***:

- Demonstrated excellence in customer service
- A passion for building and maintaining a positive experience for customers
- A high degree of organisational skills to support end-to-end processes and multi-tasking
- Experience in creating and managing accounts in a CRM
- Exceptional verbal and written communication skills
- Ability to work cooperatively and collaboratively with team members across the business
- A proactive, can-do attitude and willingness to learn in a dynamic environment
- The desire to innovate, challenge the norm and continually improve, not simply exist in the role
- Experience in a technical business/industry (preferred but not essential)
- Strong attention to detail
- Relevant right to work in Australia

**Benefits**

**What you’ll get**:
Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing superior customer service.

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

- 4-day working week (no salary sacrifice, work for 4 get paid for 5)
- Hybrid working environment
- Career Progression Framework supporting strong career growth opportunities across our three companies
- Bonus holidays for length of service
- Enhanced maternity, paternity and adoption benefits
- Use of new and leading technology in the form of Apple products
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous professional learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you

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