IT Support Analyst

2 weeks ago


Perth, Australia NES FIRCROFT Full time

BH-235338

Posted: 29/05/2023
- Market Rate- Australia Western Australia Perth- Contract- IT,Mining- Our client, a Tier One Mining Operator, is looking for two IT Support Analysts to join them on a 12-month contract basis.
- In this role, you will be responsible for providing front line support, effective trouble shooting and top tier customer support.**12 Month Contract**

**Perth, CBD**

**Key accountabilities will include**:
Acts as initial point of contact for global Technology related issues, providing first contact triage, effective troubleshooting through to resolution or providing informative handover & escalation to a relevant support team in an efficient and effective manner.- Maintain polite and courteous relations with customers and business support at all times
- Strive to excel by meeting or exceeding Service Level Objectives in a high paced environment
- Clear and concise ticket management at all times
- Actively follow and review process documentation
- Work as a team and coordinate supporting with the wider technology and Business Support teams

**Qualifications and skills required**:

- Full Australian Working Rights
- Minimum 3 years of providing outstanding technical and customer support experience at an enterprise level
- ITIL v4 foundation (minimum)
- MTA: Windows Operating System Fundamentals (required)
- Ability to provide resolution on first call through extraordinary troubleshooting capability
- Ability to work as a member of a multi-disciplinary team while aspiring to lead by example, through the process and continual process improvement
- Strong time management skills and have an ability to work to often tight, and multiple deadlines
- Proven ITSM ticket management skillsets, capturing clear and concise details including a solid understanding of incident, task and problem management
- Excellent descriptive and point driven written skills with strong people focus including a high level of understanding communication and able to demonstrate the ability to address audiences of all backgrounds

The opportunity is linked to the 24/7 Service Desk and therefore an example of the roster is below:

- 4 days on/4 days off - 4 days on/4 days off
- 4 nights on/4 nights off - 4 nights on/4 nights off- Repeat cycle
- With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.



  • Perth, Australia Kinetic IT Full time

    **Job no**: OCREQ0020390 **Employment type**: Full Time **Location**: Perth **Categories**: Data & Analytics - **12 month fixed-term contract**: - **Perth CBD location with easy access to Elizabeth Quay station**: - **Career development and training opportunities** **About us**: Kinetic IT is a leading Australian-owned IT service provider focussed on...

  • IT Systems Analyst

    1 week ago


    Perth, Australia Latitude IT Full time

    Collaborative, supportive, Values driven environmentGreat coffee (and a variety of tea) and fresh fruitAvoid the traffic: we are outside the CBD and close to public transportFull time - Permanent opportunity with good salary and bonus perks on offerJoin a thriving employee culture offering career growth and supportHybrid on-site role based in Perth, Western...

  • IT Support Analyst

    3 days ago


    Perth, Australia HNZ Global Full time

    **IT Support Analyst** PHI AVIATION: TRUSTED PARTNER. INDUSTRY LEADER. - Based in Perth - Full time, permanent role - Work for a global helicopter services provider Known industry-wide for our relentless pursuit of safe and reliable helicopter transportation, PHI takes on some of the most challenging assignments in aviation to deliver high quality support...


  • Perth, Australia Hemmersbach Full time

    Your skills Diagnosing, troubleshooting and resolving hardware, software & operating system issues Installation of computer hardware and peripherals Active Directory Users and Computers Software and OS deployment using SCCM or other deployment technologies Mobile Devices and Networking Your Tasks A Deskside Support Analyst is required...

  • IT Support Analyst

    3 days ago


    Perth, Australia NES Fircroft Full time

    IT Support Analyst – 24/7 Service DeskContract 6 MonthsMining Tier One ClientPerth, CBDOur client, a Tier One Mining Operator, is looking for a new IT Support Analyst to support the business and process critical systems. This role represents the front-line support for the business at a global scale, acting as the single point of engagement and business...

  • IT Support Analyst

    4 weeks ago


    Perth, Australia AC3 Full time

    Must be located in WA - WFH mostly & Visit Client sites - ASAP start - **Join an expanding IT Services Provider growing its activity on the Western Australian market**: - **Long standing organisation with a young and passionate team**: - **Work mostly remotely and visit client sites from time to time**: - **$65,000+super per annum**: - **ASAP...

  • IT Support Analyst

    3 days ago


    Perth, Western Australia NES Fircroft Full time

    IT Support Analyst – 24/7 Service Desk Contract 6 Months Mining Tier One Client Perth, CBDOur client, a Tier One Mining Operator, is looking for a new IT Support Analyst to support the business and process critical systems. This role represents the front-line support for the business at a global scale, acting as the single point of engagement and business...


  • Perth, Australia Georgiou Full time

    **Desktop Support Analyst** **Desktop Support Analyst** Due to continued growth ac_r_oss Australia, Georgiou is seeking an experienced Desktop Support Analyst to join our IT Team. For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about...


  • Perth, Australia Commonwealth Bank of Australia Full time

    Desktop Support Analyst **See yourself in our team** Bankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy. With the largest IT function in Western Australia, the Division works on a wide variety of technologies and...


  • Perth, Western Australia Randstad Australia Full time

    Responsibilities:Aid in the development of a new workstation specification to support the transfer of operations and critical business functions.Assess suitability of IT and OT solutions for new workstations and where require promote new or novel solutions where required.Develop a concise Bill of Materials (BOM) to support the relocation.Aid in the install...

  • IT Support Analyst

    6 days ago


    Perth, Australia Talison Lithium Full time

    **IT Support Analyst (Level 1/2)** **Greenbushes Lithium Operation** Multiple Residential Full Time Positions **Talison Lithium is the world’s leading lithium minerals producer with the world’s largest high-grade ore body.** - Information Systems and Technology (IST) compromises Information Technology (IT), and Operational Technology _ - (OT) at...

  • Finance Analyst

    4 weeks ago


    Perth, Australia AndersElite Professional Recruitment Full time

    **Finance Analyst**: **Contract Type**: - Permanent**Location**: - Perth WA**Industry**: **Contact Name**: - Jennie Elkington- **Contact Phone**: - 0894682045**Date Published**: - 17-Apr-2023**Finance Analyst** **Full Time, Permanent role** **Key Responsibilities** Our client is an innovative leader in an exciting sector of health products. Due to...


  • Perth Airport, Australia Arc Infrastructure Full time

    Posted: 21/07/2023 Closing Date: 04/08/2023 Job Type: Contract Location: Perth Airport Job Category: IT Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia from the...


  • Perth, Australia Bankwest Full time

    See yourself in our team - Bankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy. With the largest IT function in Western Australia, the Division works on a wide variety of technologies and projects with the support of...


  • Perth, Australia Zone IT Solutions Full time

    We are hiring a Financial Risk and Regulatory Business Analyst (BA) for a project-based role, You will be responsible for analyzing and documenting financial risk and regulatory requirements, and working closely with stakeholders to ensure compliance with regulatory standards.Requirements Prior experience as a Business Analyst in the financial industry,...

  • Data Analyst

    4 weeks ago


    Perth, Australia Peoplebank Full time

    Location: - Perth- Job Type: - Contract- Posted: - 1 minute ago- Contact: - Maria Hecto- Discipline: - Business Intelligence / Data Analytics - Reference: - 258925**Data Analyst**: - 6 months initial contract with possible extension - Flexible working arrangements & benefits - Skills: SQL, Access, Excel Our client is looking for a Data Analyst who has...

  • Product Analyst

    4 weeks ago


    Perth, Australia Power Ledger Pty Ltd Full time

    **Product Analyst** Reports to: Product Owner** **Job Purpose** Product Analyst is responsible for developing solutions to help achieve business goals and deliver the product vision. The product analyst primarily provides support to the product owner and the greater product squad in the ongoing development and commercialisation of platform features and...


  • Perth, Australia Water Corporation Full time

    **Primary Location** WA-Perth - Inner-John Tonkin Water Centre - Leederville **Organization** Strategy Architecture & Security - ** Join a supportive and collaborative team where you will make a direct impact to our security systems**: - **Permanent position with flexible working options**: - **Based in Leederville - $98,581 + Super + Benefits** **About...


  • Perth, Australia Compass Group Full time

    **_Compass Group is the global market leader in providing food and a range of support services to customers in the workplace, schools and colleges, hospitals, at leisure and in remote environments. We operate in over 50 countries, employ over 508,000 people, and are a recognised top 10 employer worldwide._** This is your opportunity to develop within a...

  • Systems Analyst

    4 weeks ago


    Perth, Australia RABS - Recruitment and Business Services Full time

    Perth Based - ABN or PAYG - Great Client Our Leading client is looking for a Systems Analyst to join their team in Perth. For the role you will need the following essentials: - Proven work experience as a systems analyst / technical business analyst - Ability to work & communicate with technical and non-technical teams - Hands on experience with software...