Lead Product Owner

2 months ago

Sydney, Australia Westpac Group Full time

Get set for your next great career move _
- Consumer & Business Banking - Capability Integration
- Sydney CBD office, with flexibility of a hybrid work arrangement
- Be a part of Westpac’s supportive and inclusive team culture

**How will I help?**

As a Principal Product Owner for our personalisation capability, you will be responsible for building out and executing on our personalisation roadmap.

We’re looking for a results driven, strategic thinker to work alongside our Technology partners and the Experience management and Analytics Chapters to help us deliver market leading digital experiences to customers within a multi-brand ecosystem.

**Key responsibilities**
- Define and drive the product strategy for personalisation capability
- Understand industry best practice of personalisation capability, and how this can be used to build on the existing personalisation ecosystem
- Build benefit cases for personalisation capability enhancements and use these benefit cases to prioritise features in the personalisation capability product backlog
- Deliver projects and initiatives to plan and budget with mínimal defects, providing sign off for features as they are completed
- Full product lifecycle management, from discovery, delivery of new features to retiring items no longer of value
- Lead the cross functional team including end users, technologists, and data specialists, building strong and trusted relationships across these stakeholders
- Work closely with architects and tech leads to enforce alignment to industry best standards, governance models and alignment to enterprise solutions.
- Engage with stakeholders at all levels and act as a champion for personalisation capability and the value it can deliver

**What’s in it for you?**

We’re going through significant change, and this is an opportunity to work closely with our business through the next phase of transformation. You’ll play a significant part of the future of a business that has been around for over 200 years. So, we’ll back you in the development of your career, and flexible working. You’ll also keep learning to grow, backed by a fantastic team of people within a can-do, supportive structure.

**What do I need?**
- Passion for digital and driving effective experiences cross-channels.
- Ability to operate at the strategic level with stakeholders and at a much more detailed level with the team
- Strategic and thought leadership in product ownership with strong problem-solving skills, courage to challenge and tackle complex problems.
- Proven track record in delivering and driving digital capability adoption.
- Ability to negotiate and influence to effectively manage diverse stakeholder expectations.
- Ability to multitask, prioritise competing priorities and deadlines through various stages of development to effectively deliver quality outcomes via Agile delivery methodology.
- Strong experience working with multi-component personalisation ecosystems - Experience with Adobe Experience Manager (AEM), Target, Adobe Audience Manager, Adobe Analytics, AWS/Azure APIs is desirable.
- Demonstrated experience in the digital domain, understanding of HTML, JSON, APIs, and web technologies are fundamental. Working with Marketing, Technology teams and external agencies is an advantage.

**What is it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?

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