Functional Consultant

7 months ago

North Sydney, Australia WorkForce Software Full time

**About Us**

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

The Consultant works to deliver updates and enhancements to our WorkForce Software (WFS) Suite in a way that solves the distinct business challenges for each customer. The Consultant works as a member of our Continuous Services team to ensure the successful delivery of WFS Product Suite changes according to the customer’s documented timekeeping, scheduling, and labor tracking business requirements.

**Responsibilities**
- Educate customers on best practices in implementation of WFS workforce management software
- Estimate work effort and communicate with Project Managers, customers, and stakeholders on project status
- Gather customer-specific needs and communicate information to WFS project teams
- Partner with all WFS internal teams during project phases to ensure a successful customer implementation
- Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
- Conduct web-based solution training workshops
- Familiar with aspects of labor laws and how they impact employers and their employees
- Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success.
- Maintain WFS Product Suite certifications required.
- Able to consider the customer needs in the development of strategic plans.
- Troubleshoot issues and escalate problems to appropriate technical experts.
- Track billable and non-billable project hours.

**Requirements**:

- Knowledge of HR, Payroll, or Time & Attendance, preferred.
- Logical and technical mindset that can analyze problems and identify root causes.
- Experience or ability to learn SQL and write queries.
- Understand Waterfall and Agile Methodologies, frameworks, and practices in a services delivery role
- Excellent oral and written communication skills Able to work on a dynamic, customer-focused team

**Travel**
- Up to 5-10% travel with potential for international travel

**Education**
- Bachelor’s degree or equivalent experience

**Why You Should Join the WorkForce Team?**
- Performance Bonus
- Career Development and Training - Be the CEO of your career
- Diversity, Equity, and Inclusion Initiatives including committees such as:

- Women for Inclusion
- Age: Unity Beyond Years
- Racial Equality/Discrimination
- Mental and Physical Ability
- WorkForce Pride Network
- Global Perspectives
- Band of Veterans
- Health and Wellness / Gym Reimbursement
- Parental Leave

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is an Equal Opportunity Employer.

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