Salesforce Functional Consultant

3 months ago

Sydney, Australia Cognizant Full time

**Cognizant has an exciting opportunity for a skilled and collaborative Salesforce Functional Consultant to join our thriving team. This full-time role is based in Sydney and offers an attractive salary and benefits. You'll be joining a collaborative and inclusive team seeking to be at the forefront of the business unit and deliver outstanding projects.**

**Job Summary**

As a Salesforce Consultant, you will be an all-rounder, work closely with client stakeholders and provide them with Salesforce functional expertise. High level duties will include stakeholder management, facilitate workshops for requirements elicitation, conduct as-is assessment of business processes, develop to-be state, document requirements in a form of user stories and categorize them in the form of themes and epics, work closely with the technical team and ensure that proposed solution meets the requirements, deliver end of sprint demos, plan and support UAT.

**In your first few weeks in this role, you can expect to**:

- Plan the requirements elicitation phase and get alignment with the PM and client on the end-to-end delivery of the project.
- Work closely with the product owner and SMEs to gain in-depth understanding of value chain, business strategy, processes, services, project roadmap and the context in which the business operates.
- Facilitate discovery workshops with the purpose of understanding the as-is process flow, pain points and desired features for to-be state.
- Agree the review and sign-off process with product owner and PM
- Assess the business processes in-depth and identify opportunities to streamline the processes by reducing wastes and leveraging Salesforce features
- Work with the product owner, key stakeholders from client side and technical architect/lead to develop and review:

- To-Be process flows
- List of themes, epics and user stories summary
- Conduct technical assessment with technical architect/lead to identify custom vs standard functionalities on the proposed to-be state
- Lead product owner and sponsor in custom versus standard discussions and do a rapid POC on standard functionalities if required
- Engage product owner and key stakeholders from client side to prioritize epics and develop a release plan.
- Build rapport with product owner and project sponsor.
- Drive the resolution of issues/road blocks by engaging or escalating to the relevant stakeholders
- Flag the operational and technological risks for the proposed target and in-transition to-be state.
- Collaborate closely with developers to implement the requirements and work with testers to provide guidance during QA process.
- Examine the business requirements/to-be state with the technical architect/lead and define the high-level proposed solution, assess the potential limitations of it and the impact on business requirements.
- Perform system testing during development sprints and ensure the build meets the requirements
- Work closely with UX designer on the prototype where project has a dedicated UX resource Work with the PM and the product owner to lead or participate in user story estimation sessions.
- Run requirements grooming sessions with product owner and SMEs to develop acceptance criteria for the user stories.
- Work with the technical team to break down large user stories to small sprint size stories.
- Be a point of contact for the technical team to provide clarification on user stories where required.
- Manage customer relationships and expectations by developing a communication process to communicate updates, decisions and findings
- 5+ years of experience as technology Consultant/BA and specifically worked on delivering complex solutions in an enterprise environment
- Experience of working within Agile team and fast-paced environment with rapid release cycles
- Strong experience documenting and refining themes, epics and user stories
- Familiar with BPMN 2.0
- Strong verbal and written communication skills
- Strong project management skills, including a proven ability to think end-to-end, establish priorities, and manage multiple streams simultaneously
- Experience in running design sprints in previous projects
- Experience of working with UX designer in previous projects

You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority:

- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

If this full-time role in Sydney motivates and inspires you, please get in touch with Cognizant today. We'd love to help you get your next role.

  • Salesforce Functional Consultant

    7 months ago

    Sydney, Australia DFP Recruitment Services Full time

    **Job description**: DFP Recruitment is looking for experienced Salesforce Functional Consultant for one of our government clients. Duration: 12 months contract with 12 months extension Citizenship requirements: must be an Australian Citizen Working Arrangement: Hybrid arrangement As a Salesforce Functional Consultant, you will provide business...

  • Salesforce Cpq and Billing Functional Consultant

    8 months ago

    Sydney, Australia The Bridge Search Pty Ltd Full time

    **About the Company**: The company is anything but ordinary in the Salesforce world. They take pride in their unique approach, constantly challenging the status quo and crafting innovative Salesforce CPQ and Billing solutions. Currently, the company is searching for a skilled Salesforce CPQ and Billing Functional Consultant to join their team and embark on...

  • Salesforce Associate Functional Consultant

    6 months ago

    Sydney, Australia ProQuest Consulting Full time

    **Salesforce Associate Functional Consultant** ProQuest Consulting is a Sydney-based Summit Partner with over 15 years of experience delivering powerful multi-cloud Salesforce solutions using our own very disciplined Agile PQScrum framework. Working across various industries including Public Sector, Energy, Manufacturing and Financial Services. We are...

  • Salesforce Techno-functional Consultant

    7 months ago

    Sydney, Australia Macquarie Group Limited Full time

    -Join our Private Bank experience team to better provide financial advice solutions and market leading products through the systemisation and standardisation of our processes to scale. This will enable us to realise net growth in Private Bank target customers. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all...

  • Senior Salesforce Functional Consultant

    6 months ago

    Sydney, Australia DXC Technology Full time

    Job Description: DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with...

  • Lead Salesforce Functional Consultant

    3 weeks ago

    Sydney, Australia Mav3rik Full time

    Melbourne or Sydney **AU** *** **PH** *** A Consultant is accountable for gathering, analysing and interpreting information from clients to understand business processes, pain points, business needs and customer experiences to deliver Salesforce based solutions that leverage the most out of the Salesforce platform. **Work Setup**: Hybrid **About...

  • Salesforce Consultant

    5 months ago

    Sydney, Australia Sirius People Full time

    Are you an experienced Salesforce Functional Consultant? Do you enjoy helping new Salesforce customers solve their business problems? Do you prefer to work from home rather than having to commute into an office? IF YES, this will be a great opportunity for you! Sirius Technology are working with an established Salesforce partner who are offering a fully...

  • Functional Consultant

    3 days ago

    Sydney, Australia AlphaSys Full time

    **Job Overview**: As a Functional Consultant, you will own the delivery of end-to-end Salesforce solutions, including planning, design, delivery, training, and handover. This client-facing role involves leading solution teams to achieve outcomes, supported by solution architects, consultants, designers, and developers. You will also work closely with the...

  • Strategic Advisor

    6 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Technical Account Manager

    6 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Account Executive

    2 days ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Lead Es People Consultant

    6 months ago

    Sydney, Australia Salesforce Full time

    Job Category Employee Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Cloud Account Executive

    6 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Account Executive Retail and Consumer Goods

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Salesforce Trainer

    6 months ago

    Sydney, Australia HAYS Full time

    Salesforce Marketing Cloud Trainer. Contract day rate. Multi-national company. **Your new company** A short-term engagement is available for a Salesforce Trainer / Salesforce Marketing Cloud Consultant to join a consumer goods organisation on a contract daily rate. You will play a crucial role in ensuring that the key users fully understand the...

  • Mulesoft Account Executive Mid Business

    2 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Territory Account Executive

    3 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Account Executive Mulesoft

    2 weeks ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Mid Market Account Executive Non-profit Sector

    6 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Strategic Innovation Design Lead

    7 months ago

    Sydney, Australia Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...