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IT Helpdesk Assistant

5 months ago

Brisbane, Australia Turner & Townsend Full time

Company Description

Are you interested in working on some of the world’s most exciting projects, with some of the world’s leading businesses?

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects in over 118 offices and 47 countries worldwide.

**Job Description**:

- Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking
- Liaising with suppliers to ensure costs and services are in line with contractual agreements
- Liaising with mobile service provider regarding connections/disconnections, data usage etc.
- Liaising with telephony provider and business for any work required on local office telephony system including management of extension numbers
- Checking of system alerts and escalation to the relevant IT team
- Updating the IT asset database (hardware and software)
- Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
- Checking of global backups, identifying actions from failures, and liaising with local administration support regarding backup tapes
- Updating of process and procedures documentation
- Liaise with the Business and build positive working relationships

**Qualifications**:

- Experience in working in a Help Desk or Call Centre environment with a minimum of 1 years’ experience of logging & scheduling calls
- Exposure to and working experience of working in an IT 1st line support environment beneficial
- Basic understanding of managing hardware and software assets and control software register - full training will be given
- Excellent written and oral communication skills

Additional Information
- Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._

**#LI-KC1**

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