After Sales Trainer

1 week ago

Adelaide Region SA, Australia Babcock International Full time

**After Sales Trainer - BMW**:

- Country/Region: Au- City: Adelaide- **Shape the future of BMW Group, delivering best of class training**:

- **Join our high performing training team based in Mulgrave**:

- **Join a global brand**

**About the Role**

An exciting opportunity is now available for you to join us on the journey in shaping the future of BMW Group and enabling the most professional and customer-centric retail organisation. With an incredible line-up of BMW Group products launching in the coming months, there is no better time to be a part of the brand. You will be rewarded with a competitive remuneration package, gain exposure to the wider BMW network locally and internationally, and be immersed in the full suite of the BMW Group product line-up.

As an Aftersales Trainer you will deliver training for a range of BMW and MINI dealership staff across Australia and New Zealand. Your goal will be to impart important knowledge and skills to participants to improve both the efficiency and professionalism of all Non-technical Aftersales staff within a dealership that will contribute to an improved customer experience.

**Your key responsibilities would include**:

- Deliver BMW Training to a high standard and ensure that BMW training stands out as the most relevant and desirable training to be undertaken by dealership staff.
- Deliver training in accordance with the agreed Training Plan that is created at the start of each year.
- Work with regions and dealerships to maximize attendance at training events that are scheduled to be run.
- Focus on dealership staff achievement of competencies and certifications in alignment with local and global expectations.
- Ensure that contemporary adult learning principles are applied to maximize the effectiveness of learning outcomes of training activities.
- Confidently perform the role of a trainer and coach for multiple BMW aftersales and management training courses.
- Respond promptly to all aftersales related queries from dealerships on areas which are covered by training programs.

**About You**

**To be considered for this opportunity, you will have**:

- Demonstrable team-based values and attitudes that underpin the operational efficiency and organisational success of the BMW training services team.
- Recognised training qualification (TAE40110 Cert IV)
- Extensive automotive dealership experience from an aftersales perspective
- Fully proficient with Microsoft Office suite of products,
- High level of analytical and problem-solving skills,
- Exceptional interpersonal and communication (written & verbal) skills
- Ability to influence outcomes when interacting with external stakeholders
- Experience in developing training content and delivery strategies
- Calm and rational approach when working in high pressure situations
- Knowledge of the BMW product range together with an appreciation of competitive vehicles (highly desirable)

**Your future at Babcock - what we offer you**
- We provide an agile work environment where you’re able to work onsite and remotely, and to set you up for this we provide a laptop and working from home kit if required, in addition we offer a compressed week which can provide you even more flexibility;
- Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more;
- We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave;
- You’ll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan;
- Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days;
- You’ll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day in living our principles which are Be kind, Collaborate, Be Curious, Think Outcomes, Be Courageous and Own & Deliver

**Who we are**

Babcock presently operates a long-term contract with BMW Group Australia to act as its strategic partner in the delivery of world class training services.

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.

Across Australia and New Zealand, Babcock has grown to a team of over 1,300 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy. To provide you some local context, some of

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