Client Services Administrator

2 weeks ago

Melbourne, Australia Box Hill Institute Full time

Based at our Box Hill and City campuses
- Full time employment
- PACCT 3 $56,592 per annum (exclusive of superannuation)

**About Us**

Box Hill Institute is a leading Australian provider of TAFE courses, vocational training and international degrees. Box Hill Institute operates in 10 countries and offers a diverse range of courses to students, businesses and community groups.

The Institute offers the opportunity to obtain formal accreditation at Certificate, Diploma, Degree and/or Postgraduate levels.

Located across three locations in Victoria - Box Hill, Lilydale and Melbourne CBD. The Institute teaches approximately 40,000 students per year with over 500 courses, 200 accredited courses and 10 workplace training facilities.

Box Hill Institute is nationally recognised and received recognition over the years including the International Training Provider of the Year in 2018, Australian Training Awards’ Large Training Provider of the Year 2016 and the Victorian Training Awards Large Training Provider of the Year 2016.

The education sector has experienced fundamental change over recent years, due to the pandemic and government reform across the sector. As Box Hill Institute approaches its centenary in 2024, this is a prime opportunity to drive transformational change at an iconic education institute to prepare for the future of education in Victoria.

**Institute** **Values**
- **We deliver outstanding experiences** - we put our students and customers at the centre of everything we do. We solve problems, take ownership and create experiences that make a difference.
- **We are in it together - **as one team, we care about our people, and foster a generosity of spirit for our community. By valuing our differences we ensure everyone belongs in the BHI community.
- **We make great ideas happen - **we empower each other to inspire new ideas and challenge the status quo. We are adaptable, equitable and agile in responding to opportunities.

**About the role**:
The Client Support Officer is responsible for providing a range of client services to students, clients, teachers, and employees across Box Hill Institute. This position provides a first point of contact for students and clients, and a range of administrative support to enable the effective delivery of relevant programs with a focus on educational excellence and excellent customer service.

The Client Support Officer is a member of the HAI team within The Faculty of Faculty of ICT, Business, Sports & Creative Industries. This position is responsible for working professionally with employees at all levels across the Box Hill Institute and liaising with relevant external stakeholders, including clients, students, industry representatives and suppliers.

**Your Skills and Qualifications**:
**Qualifications**:

- A relevant qualification in Business or Office Administration, or equivalent combination of training and experience.
- Experience in administration of a relevant vocation is preferred

Expertise Requirements
- Customer/Client Service: Experience in dealing confidently and courteously with people at all levels, and a commitment to providing a high level of customer care in an administrative role. Experience in administration of educational delivery and / or professional services is an advantage.
- Interpersonal and Communication Skills: A high level of interpersonal, verbal and written communication skills, with demonstrated experience in preparing high quality, accurate correspondence and reports to stakeholders.
- Outcome and Results Oriented: Excellent organisational and planning skills including the capacity to set priorities and work unsupervised to rigid deadlines.

**Working at Box Hill Institute**

**Benefits**

Interested in starting a career with one of Australias leading Institutes? At BHI we value our people. We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

- Novated leasing and salary packaging
- Purchased leave
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Library access, digital and online resources
- Discounts services including floristry, beauty, Fountains Restaurant, Vet Clinic & Dog Grooming
- Counselling support services (EAP) and Health and wellbeing program
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family
- Staff development program
- Reward and Recognition Programs

**Applications close: 9am, 9 August 2023**
- Box Hill Institute reserves the right to withdraw an advertised position at any stage._

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