Service Improvement Specialist
2 weeks ago
Hybrid Working Environment
- Amazing Team Environment and Benefits
- Opportunity to Grow
The iPrimus Service Improvement Specialist will shape and support the delivery of awesome, effortless experiences for our customers when they need our support. The scope of the role is iPrimus, which today includes nbn, VoIP, Mobile, Fetch and Copper products. The primary expected outcomes of this role are:
- To drive our efforts to reduce customer effort through core Customer Service journeys (Billing, Payment, Technical Support, Move House, Complaints) and to have our customers promoting us to friends / family;
- To drive cross sell from existing customers from service interactions;
- To reduce customer churn through better service experience and ‘save’ in the moment;
- To drive efforts to reduce customer credits to
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Business Improvement Specialist
3 weeks ago
Melbourne, Australia Swinburne University of Technology Full timeA new opportunity for a Business Improvement Specialist has become available within the Student Administration and Library Services team, at Swinburne University of Technology! The Business Improvement Specialist will work to coordinate and plan key activities and projects within the Business Improvement team. In this student centric role, the successful...
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Continuous Improvement Coordinator
1 month ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary The Continuous Improvement Coordinator supports the Continuous Improvement Manger to identify and drive the successful implementation of new or changed processes across the Business Services functions. The role involves defining stakeholder needs and process input/output requirements (i.e.,...
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Customer Service Specialist
4 weeks ago
Melbourne, Australia CSC (Corporation Service Company) Full timeAs a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...
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Clinical Practice Improvement Specialist
1 month ago
Melbourne, Australia Western Health Full timeLocation: Melbourne | Western Metropolitan Job type: Part time Organisation: Western Health **Salary**: Salary not specified Occupation: Nursing Reference: 51885 **Temporary, part-time (parental leave cover) available** The Clinical Practice Improvement Specialist (CPIS) position aids in the planning, delivery, implementation and evaluation of...
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Quality and Improvement Manager
4 weeks ago
Melbourne, Australia The Royal Melbourne Hospital Full timeReference Number- 75506- Position Title- Quality and Improvement Manager- Location- The Royal Melbourne Hospital - RMH Elizabeth Street- Award- Admin Officers [10]- Advertisement text**Quality and Improvement Manager** **The Royal Melbourne Hospital** - **Full Time Ongoing Role**: - **Utilise your experience in whole system quality and co-design to lead a...
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Quality and Improvement Manager
4 weeks ago
Melbourne, Australia The Royal Melbourne Hospital Full time-Location: Melbourne | CBD Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Medical Reference: 75506 **Quality and Improvement Manager** **The Royal Melbourne Hospital** - ** Full Time Ongoing Role**: - ** Utilise your experience in whole system...
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Service Delivery Specialist
4 weeks ago
Melbourne, Australia nbn™ Full timeJob Expectations A career that makes a real difference. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A bit about your role Reporting to the Senior Portfolio...
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Service Improvement Manager
4 weeks ago
Melbourne City Centre, Australia Department of Education Full timeAbout the opportunity A fantastic Ongoing opportunity is available for a Service Improvement Manager within the IT Services Branch in the Service Management Office. As the Service Improvement Manager, you will be responsible for establishing the approach, execution, and governance of best practices throughout the Applications Services portfolio including...
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Quality Improvement Consultant
1 month ago
Melbourne, Australia The Royal Melbourne Hospital Full time-Location: Melbourne | Parkville Job type: Part time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health, IT and Telecommunications, Nursing Reference: 73767 **Quality Improvement Consultant - Custodial Forensic Youth Mental Health Service** - ** An exciting new opportunity within the forensic youth...
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Service Improvement Manager
4 weeks ago
Melbourne, Australia Department of Education Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Department of Education **Salary**: $105,479 - $127,621 Occupation: IT and Telecommunications Reference: VG/DE/IFSG/20001758 Service Improvement Manager - VPS5 - Ongoing **About the opportunity** A fantastic Ongoing opportunity is available for a Service Improvement Manager within the IT...
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Av Services Specialist
4 weeks ago
Melbourne, Australia Swinburne University of Technology Full timeOur Digital Workplace Experience Department has a unique opportunity for an AV Services Specialist to become a key player within their dynamic team and provide technical support for AV and Educational Technology in various learning, meeting and event spaces across the university. With a commitment to customer service excellence, you will have the...
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Kindergarten Improvement Advisor
1 month ago
Melbourne, Australia Department of Education and Training Full timeFixed Term - Full Time postion. An exciting opportunity is available to join a high functioning Early Childhood Improvement Branch (ECIB) team in the Southern Melbourne Area as a VPS5 Kindergarten Improvement Advisor (KIA). The role of the KIA is to advise, support and build the capacity of funded kindergarten services across Southern Melbourne Area (Casey,...
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Improvement Advisor
6 days ago
Melbourne, Australia Austin Health Full timeLocation: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 49282 - Full-time, fixed term role until 30 June 2024 - Heidelberg Location with hybrid working - Base + salary packaging + super (pro-rata for part time) Austin Health is the...
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Improvement Consultant
4 weeks ago
Melbourne, Australia Alfred Health Full time**Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. **Are you a creative, systems thinker?** **Are you keen to work in...
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Inflight Services Specialist
2 weeks ago
Melbourne, Australia Qantas Full timeElevate our customer & crew experience onboardDrive projects and continuous improvement of our inflight offeringPermanent, full-time opportunity, based in MelbourneJetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less...
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Inflight Services Specialist
2 weeks ago
Melbourne, Australia Qantas Group Full timeElevate our customer & crew experience onboard Drive projects and continuous improvement of our inflight offering Permanent, full-time opportunity, based in Melbourne Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love...
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Customer Service Specialist
1 month ago
Melbourne, Australia Adecco Full timeScoresby location - Permanent position with on site parking - 12% superannuation As past for the Customer Service team, your main role is to service the supply and install contracted customers. The role services builders and communicates directly with their construction teams working in the field, collaborates with the sales team, internal construction team...
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Ict Service Management Specialist
1 month ago
Melbourne, Australia Victoria Police Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victoria Police **Salary**: $106,534 - $128,897 Occupation: IT and Telecommunications Reference: VG/JE20039618A **About the role**: Service Management Specialist - Service Transition position is a Melbourne CBD based role reporting to the Manager - Service Transition. In this role you will be...
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Maid Service Specialist
4 weeks ago
Melbourne, Australia Aus Home Services Full timeWe are looking for a new Maid Services Specialist to join our small and growing team! Are you passionate about making homes and spaces clean, organized, and comfortable? Aus Home Services is looking for dedicated individuals to join our team. **Job Description**: As a Maid Services Specialist, you will be responsible for: - Cleaning and maintaining...
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Manager- Maternity and Newborn Improvement
4 weeks ago
Melbourne, Australia Department of Health Full timeLocation: Melbourne | CBD Job type: Full time / 30 January 2026 Organisation: Department of Health **Salary**: $129,379 - $173,138 Occupation: Administration/Secretarial Reference: VG/DH/SCV/1728060 The Manager is a key leader of Safer Care Victoria's results-oriented improvement work. You lead a team of improvement specialists in Safer Care Victoria's...