Principal Support

3 weeks ago

Gosford, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) is currently seeking a Principal Support and Liaison Specialist to join our team.

**Benefits**
- Fantastic clerk grade 11/12 opportunity.
- Salary range: $134,411 - $155,445 plus super, commensurate with experience.
- Genuine flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**

This is an important new role within SIRA, which is focused on improving the support and guidance we provide to families and other close relations when there has been a road fatality.

This role sits more specifically within the new Specialist Support and Liaison team within CTP Assist, which is part of the Customer Service & Operations directorate.

Find out more about SIRA - here.

**Your responsibilities will include**:

- Liaising with families to provide specialist information in relation to initial and ongoing support following a road related fatality. This includes referrals to trauma support, assistance with lodging a claim and contacting the insurer to improve the customer experience in the period prior to claim lodgement.
- Overseeing the development of specialist resources, tools and processes to enable effective resource optimisation for fatality related CTP Assist advice services.
- Establish and maintain strong internal relationships to influence and facilitate change to improve processes and systems relating to claims involving a fatality so that processes and systems are fit for purpose.
- Providing specialist advice to SIRA leadership and frontline teams on dealing with sensitive claims, including fatalities to help uplift capability and improve outcomes for customers.
- Monitoring emerging issues and trends in trauma and grief support to enhance service delivery

**We are looking for **a great team player who**:

- Is passionate about providing support to customers and is driven to deliver quality work that improves customer outcomes.
- Is comfortable working in a complex environment and thrives working in collaborative relationships with internal and external stakeholders.
- Demonstrates ability to work in a sensitive environment with compassion and with knowledge of grief and trauma support.
- Has genuine interest in personal injury schemes or experience working in claims management.
- Brings a positive outlook to contribute towards a constructive work environment.

If you want to be part of transforming the way in which we provide support to families and other close relations, we would love to hear from you

**Closing date: Friday 3**rd** March**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.

Visit our Careers site to find out what it means to work for us.

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