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Technical Specialist

4 months ago

Melbourne, Australia Australia Post Full time

**Help us deliver like never before**

We’re looking for a **Workforce Dimensions Technical Specialist** to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.

**What you’ll deliver with us**

The **Workforce Dimensions Technical Specialist** sits within the Corporate Applications Technology team and is a critical role focused on managing and resolving production tickets and incidents related to the Workforce Dimensions Time and Attendance solution. This individual will engage with business stakeholders to design and build enhancements, ensuring the system meets evolving business needs. They will also serve as a liaison with the vendor to escalate and resolve complex technical issues.

The Technical Specialist - Workforce Dimensions is responsible for:

- Oversee the management of production tickets and incidents, ensuring timely and effective resolution of issues.
- Collaborate with business users to understand requirements and translate them into functional enhancements for the Workforce Dimensions solution.
- Collaborate with the broader technology teams to ensure proper integration of the pay Time and Attendance solution with other systems.
- Design, develop, and implement system enhancements, working closely with the business team to ensure alignment with business objectives.
- Act as the primary point of contact for escalating technical issues to the vendor, facilitating communication and resolution.
- Monitor system performance, identify trends in incidents, and propose proactive solutions to improve system reliability and user satisfaction.
- Monitor support ques and ensure tickets are regularly updated.
- Maintain up-to-date knowledge of Workforce Dimensions features and capabilities to leverage the solution effectively.
- Document all technical procedures and user guides for future reference and knowledge sharing.

You'll Need:

- Proven experience managing and resolving production tickets and incidents in a technical support role.
- Strong understanding of Time and Attendance systems, preferably Workforce Dimensions.
- Experience engaging with business stakeholders to design and implement system enhancements.
- Excellent problem-solving skills and the ability to communicate technical information effectively.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Vendor management experience, with the ability to escalate and resolve technical issues efficiently.
- Please note: Our Melbourne Support Office is relocating to 480 Swan Street, Richmond from June 2024. The custom-built space and its new workstations, social spaces, technology, other inclusions and amenities gives us the opportunity to support your ever-evolving ways of working.

Some things you’ll love about our new Melbourne Support Office:

- The variety of workstation types created to help facilitate collaboration and individual work.
- Technology enabled for hybrid working to support our people do their best work.
- Our social spaces including wellness zone, communal lunch room, terraces and satellite café.
- Our partnership with STREAT for our ground-floor café.
- Carpark and end of trip facilities with lockers, bike parking, repair stations, showers and beauty services.
- How we’ve embedded sustainability into our move and across the new development.
- Our acknowledgement and celebration of indigenous culture in our new space.
- Our new neighbourhood boasting nearby cafes, lunch-spots, parks, childcare and medical services.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.