Workforce Planning Analyst

2 weeks ago

Melbourne, Australia Mercer Full time

**Workforce Planning Analyst**

**What can you expect?**

As the Workforce Planning Analyst you will be responsible for real-time analysis, daily operational support, scheduling and reporting on Contract Centre activity to achieve business unit service standards. You be will part of a global team primarily responsible for Wollongong and Melbourne scheduling as well as day-to-day workforce functions as part of the global WFM services team.

**What’s in it for you?**

At Mercer, we recognise that our most important asset is our people. We also know the value of healthy, happy colleagues and promote an inclusive culture of care and wellbeing, offering benefits such as flexible working, a dress to suit policy, health reimbursements, and much more We offer:

- A professional environment where your career path really matters and is supported in our global organization.
- A great team environment with energetic and supportive colleagues.
- Genuine work life balance - flexible working.
- Great training and development opportunities to help drive your career path.

**We will count on you to**:

- Responsibility for timely provision of schedules to Customer Service Officers and Helpline Consultants
- Ensuring that resources are allocated effectively to meet the demand of the various work queues across MAS and MOAPL. Highlighting any periods of understaffing including possible solutions.
- Ensuring regulatory requirements, training and leave balances are assigned and any critical deadlines are met.
- Responsibility for performance analysis and reporting in the Contact Centres. Identifying trends and ways to improve workflows.
- May be required to fill in for US and UK contact centre WFM teams in periods of absence or leave
- Providing accurate and meaningful reporting to various stakeholders; Teams, Management and Client. Including, proactively providing insights to clients on their members / any trends.

**What you need to have**:

- Demonstrated experience in WFM tools
- Familiarity with call centre technology and terminology
- Strong communication skills and reporting ability
- Solid understanding of and strong focus to business objectives
- Complex decision making and prioritisation capability in a high-pressure environment
- Well developed Excel, PowerPoint, Visio, Access and Word skills.
- Highly developed data analysis capability

**About Mercer**:
**How to Apply**

**Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

  • Workforce Planning Analyst

    5 days ago

    Melbourne, Victoria, Australia Mercer Full time

    Workforce Planning AnalystWhat can you expect?As the Workforce Planning Analyst you will be responsible for real-time analysis, daily operational support, scheduling and reporting on Contract Centre activity to achieve business unit service standards. You be will part of a global team primarily responsible for Wollongong and Melbourne scheduling as well as...

  • Workforce Planning Analyst

    5 days ago

    Melbourne, Victoria, Australia Defence Health Full time

    About the Role We are seeking a Workforce Planning Analyst to assist with Workforce Management of our call centre at Defence Health. You will be responsible for (but not limited to):Perform and deliver all Workforce Planning activities to inform optimised resource allocation in achieving service targets, member experience outcomes and timely completion of...

  • Workforce Planning, Forecast

    3 weeks ago

    Melbourne, Australia SMAART Recruitment Full time

    3 Month contract - Potential of extension - $60-$75ph + Super, starting ASAP! - Hybrid working model We are proud to partner with Australia’s largest super fund for the building, construction, and allied industries based in Melbourne CBD. This is the opportunity to be part of an award-winning organisation that is committed to delivering workplace...

  • Workforce Analyst

    2 months ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Workforce Analyst

    5 days ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Workforce Planning Analyst

    4 weeks ago

    Melbourne, Australia ISS SECURITY PL Full time

    ISS IS A PLACE TO BE YOU We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better. ISS IS A PLACE TO BE WHO YOU ARE Every ISS employee, or “Placemaker,” is part of both a diverse team and...

  • Workforce Planning Analyst

    3 weeks ago

    Melbourne, Australia ISS SECURITY PL Full time

    ISS IS A PLACE TO BE YOU We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better. ISS IS A PLACE TO BE WHO YOU ARE Every ISS employee, or “Placemaker,” is part of both a diverse team and...

  • Workforce Planning Manager

    5 days ago

    Melbourne, Victoria, Australia Pension Associates Retirement Planning, LLC Full time

    Manufacturing & Industrial Source: uWorkin JOB DESCRIPTION ISS IS A PLACE TO BE YOUWe have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It's you that makes the difference to making amazing places, and we believe everyone can influence change for the better.ISS IS A PLACE TO BE WHO YOU AREEvery ISS employee, or...

  • Workforce Planning, Forecast

    5 days ago

    Melbourne, Victoria, Australia SMAART Recruitment Full time

    3 Month contract - Potential of extension- $60-$75ph + Super, starting ASAP Hybrid working modelWe are proud to partner with Australia's largest super fund for the building, construction, and allied industries based in Melbourne CBD. This is the opportunity to be part of an award-winning organisation that is committed to delivering workplace diversity,...

  • Workforce Planning

    5 days ago

    Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time

    Workforce Planning & Development ManagerConsulting & Generalist HR (Human Resources & Recruitment) - State Government & DefenceABOUT THE ROLEWe have an exciting opportunity for a Workforce Planning & Development Manager to join our People & Culture team. Reporting to the Director of People & Culture, you will be responsible for the planning, leadership,...

  • Workforce Planning

    5 days ago

    Melbourne, Victoria, Australia Melbourne and Olympic Parks Full time

    About the role We have an exciting new opportunity for a Workforce Planning & Development Manager to join our People & Culture team. Reporting to the Director of People & Culture, responsible for the planning, leadership, development and effectiveness of our event delivery workforce. We believe people are the key to our growth and success. Our People &...

  • Workforce Planning

    5 days ago

    Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time

    ABOUT THE ROLEWe have an exciting new opportunity for a Workforce Planning & Development Manager to join our People & Culture team. Reporting to the Director of People & Culture, responsible for the planning, leadership, development and effectiveness of our event delivery workforce.We believe people are the key to our growth and success. Our People & Culture...

  • Workforce Planning

    5 days ago

    Melbourne, Victoria, Australia Melbourne and Olympic Parks Full time

    ABOUT THE ROLE We have an exciting new opportunity for a Workforce Planning & Development Manager to join our People & Culture team. Reporting to the Director of People & Culture, responsible for the planning, leadership, development and effectiveness of our event delivery workforce. We believe people are the key to our growth and success. Our People...

  • Workforce Forecasting Analyst

    2 months ago

    Melbourne, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Workforce and Financial Analyst

    7 days ago

    Melbourne, Australia Latitude Financial Services Full time

    Latitude is currently seeking a talented Workforce & Financial to join us in a permanent role. This role works in the Portfolio Delivery Operations team and reports into the Workforce Leader. The WFM team focuses on ensuring that the Contingent Workforce within Pay (is adequately resourced. The Analyst acts as the primary drive to ensure that Latitude...

  • Workforce Optimisation Analyst

    4 weeks ago

    Melbourne, Australia HBF Full time

    **Job no**: 493727 **Work type**: Permanent full time **Location**: Melbourne CBD, Perth CBD, Brisbane **Categories**: Member Services & Sales **We’re HBF** HBF is proud to be awarded Australia’s most trusted Private Health Insurer, we have 1.1 million members nationally and over 1000 people. Our purpose is to deliver for our members in the moments...

  • Continuous Improvement Analyst

    3 weeks ago

    Melbourne Western Suburbs, Australia National Workforce Full time

    **Western Suburbs Melbourne VIC** **Full time** - Supportive and positive workplace culture - Exciting and fast paced environment - A key role in business improvement National Workforce has partnered with Adairs, Australia's leading retailer of bedding and homewares, with stores located across Australia. We are very excited about sourcing a Continuous...

  • Workforce Planning Lead

    2 months ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management Reference: 25186 - **Key strategic position**: - ** Full...

  • Workforce Systems

    2 months ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan, Various Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Education and Training, Health and Allied Health, Human Resources, IT and Telecommunications, Strategic Management, Aged Care Reference: 20367 The...

  • Workforce Systems

    3 weeks ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan, Various Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Education and Training, Health and Allied Health, Human Resources, IT and Telecommunications, Strategic Management, Aged Care Reference: 20367 The...