IT Support Analyst

2 weeks ago


Sydney, Australia Salt Recruitment Full time

**IT Support Analyst**
- Permanent opportunity
- Hybrid work model
- Attractive remuneration

You will report to the IT Service Deliver Manager, based in the UK, and work alongside IT colleagues in Europe and the USA to provide support for Infrastructure, Systems & Services teams. As an IT Support Analyst, you will be responsible for 1st and 2nd support to global colleagues

**Responsibilities**:

- Provide in-depth technical support for infrastructure and user hardware, remote access, MS Office, MS 365 and manufacturing & production systems to the global teams
- Gather vital information about issues and requests to log, assign and progress tickets, in line with our defined SLAs.
- Manage the resolution of tickets, providing regular updates to our colleagues to manage expectation and tracking progress.
- Identify, implement, document and communicate workarounds or resolutions to known errors.
- Responsible for asset management recording covering new asset recording, updates, relocation and maintaining stock control.
- Responsible for the asset disposal process in the region, ensuring environmental disposal and certified destruction of data, in line with requirements for our cyber security accreditations.
- Responsible for creating and distributing communications for Major Incidents and planned maintenance to the IT Team and the rest of the organisation.
- Ensure company’s infrastructure is secure from internal and external threats and that these systems are proactively managed & compliant to enable the company to keep Cyber Security certifications.
- Play a role in IT projects and take the lead in small projects, in line with the documented project lifecycle. Such projects would include but not limited to Implementation of IT systems & Services for new offices / manufacturing facilities, Managing the relocation of existing IT infrastructure to new premises, implementation of new or the upgrading of existing IT Infrastructure, Systems and Services across the Group.
- Work as part of a team to complete software upgrades and user hardware refreshes, ensuring our build processes and procedures are followed and continuously improved.

**Requirements**:

- 2-4 years proven technical experience of MS 365, MS Windows, MS Office, Active Directory, Skype for Business, MS Teams and print management.
- Strong customer service skills
- Good communicator who builds trust with colleagues and business partners
- Logging and management of Service Desk tickets through an ITSM platform

Salt is acting as an Employment Agency in relation to this vacancy.

**Job Information**:

- Job Reference: JO-2311-339353
- Salary: AU$60000.00 - AU$90000.00 per annum
- Salary per: annum
- Job Duration:

- Job Start Date: 1/12/2023
- Job Industries: Technology
- Job Locations: Sydney
- Job Types: Permanent



  • Sydney, Australia Latitude IT Full time

    IT & Technical Support focused on Microsoft EUC technologies - Join a leading ASX200 listed organisation in the heart of Sydney, CBD - Level 2 escalations and support focused We currently have a new opportunity available for an experienced **IT & Desktop Operations Support Analyst** based here in Sydney, to join a highly regarded ASX200 listed...


  • Sydney, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking a **Remedy Application Support Analyst** for an initial **6 month contract** based in **Sydney CBD/hybrid**. The **Application Support Analyst** contributes to the development and maintenance of large, complex corporate systems that facilitate the achievement of the agency's core business through the use of process and...

  • Process Analyst

    4 weeks ago


    Sydney, Australia Kinetic IT Full time

    **Job no**: OCREQ0025335 **Employment type**: Full Time **Location**: Sydney **Categories**: Administration & Support, Service Management Are you passionate about optimizing processes and driving efficiency within IT Service Management (ITSM) and Service Integration? We're seeking skilled Process Analyst's to join our team and take on the vital role of...

  • Process Analyst

    4 weeks ago


    Sydney, Australia Kinetic IT Full time

    **Job no**: OCREQ0025336 **Employment type**: Full Time **Location**: Canberra, Sydney, Brisbane, Melbourne **Categories**: Administration & Support, Service Management Are you passionate about optimizing processes and driving efficiency within IT Service Management (ITSM) and Service Integration? We're seeking skilled Process Analyst's to join our team...

  • IT Support Analyst

    2 days ago


    Sydney, Australia Budage Pty Limited Full time

    The roleWe currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, permanent role based in our Sydney office.The Infrastructure Services teamKey responsibilitiesAs part of a team of 7 IT Support Analysts you will have a breadth of IT technical knowledge and skills to liaise with...

  • Data Analyst

    7 days ago


    Sydney, Australia IT Alliance Australia Full time

    Sydney **National Disability Insurance Agency** One of our **Federal Government** clients is looking for **Data Analyst **in **Sydney.** **We are looking for the following Skills/Experience**: - Demonstrated experience in extracting, interrogating, and analysing complex data sets using a range of software. - Demonstrated ability to work independently and...

  • Data Analyst

    4 weeks ago


    Sydney Western Suburbs, Australia Clicks IT Recruitment Full time

    Olympic Park based Hybrid working 6 month contract with a likely 6 month extension Daily rate flexible dependant on experience **Key Requirements**: Provide specialist management of the enterprise geospatial systems and provide technical support of related spatial systems willingness to assist on operational roster when required experience with SQL Server...


  • Sydney, Australia Zone IT Solutions Full time

    We are looking for Cyber Security Analyst to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: **Responsibilities Include**: - Administrative lead for Cyber Security Audits, - Setting up compliance software for audits, - Updating Cyber Security documentation, -...

  • Procurement Analyst

    4 weeks ago


    Sydney, Australia Support Services - InfraBuild Full time

    **About the role**: The Procurement Analyst forms an integral part of the Infrabuild Procurement team and will contribute to delivering success for InfraBuild by delivering continuous improvement and innovation on it’s ‘good to great journey’. Specifically, the role works with the Category Excellence Manager and Category Managers in providing...

  • IT Support Analyst

    4 weeks ago


    Sydney, Australia Clayton Utz Full time

    The role We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, 1-year fixed term role based in our Sydney office. The Infrastructure Services team The Clayton Utz Infrastructure Services team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative...

  • IT Support Analyst

    2 days ago


    Sydney, Australia Clayton Utz Full time

    The role We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, permanent role based in our Sydney office. The Infrastructure Services team The Clayton Utz Infrastructure Services team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative technology...

  • Campaign Analyst

    1 month ago


    Sydney, Australia Zone IT Solutions Full time

    We are looking for a seasoned Campaign Analyst for our Sydney based client. **Requirements**: - 5 - 10 Years experience in campaign analysis - Preferably Telco Background is advantangeous - Experience in planning, development and execution of marketing campaigns and event based triggers - Experience with a marketing platform such as SAS or Pega Marketing...


  • Sydney, Australia Zone IT Solutions Full time

    We are looking for Marketing Data Analyst to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: **Key Responsibilities**: - Strong understanding of behavioural insights, data, research and best practice methodologies to enhance marketing performance through...

  • Data Analyst

    5 days ago


    Sydney, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking **2 x Data Analyst** for contracts until **April 2024** working strong **hybrid** models. The **Data Analysts** are responsible for the provision of high level data extraction and analysis of the agency's data for inclusion in performance reporting to internal and external stakeholders. This is a large data reporting...

  • Test Analyst

    4 weeks ago


    Sydney Western Suburbs, Australia Clicks IT Recruitment Full time

    **Role**: Test Analyst **Contract**: 12 Months **Location**: Parramatta (WFH arrangements) **Rate**: $705 INC Super **Start**: ASAP **The Role**: **Key Accountabilities**: Possessing experience in Cloud Testing for Services and Applications for Azure and AWS You will be creating Project level Functional and Non-Functional Test Scripts You will verify...

  • Change Analyst

    4 weeks ago


    North Sydney, Australia Clicks IT Recruitment Full time

    About the role The Change Analyst will support users to transition, onboard and adopt ServiceNow thorough change impact analyses to fully understand changes across all staff groups, agencies and processes. What you will do You will be responsible in conducting change impact assessments to identify areas of change to be addressed for the successful...


  • Sydney, Australia Zone IT Solutions Full time

    We are looking for Fraud & Financial Crime Systems Analyst to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Demonstrated experience in information systems and/or data & analytics in the financial services industry. - Excellent data interpretation and...


  • Sydney, Australia Support Services - InfraBuild Full time

    **About the role**: Reporting to the Manager, Finance Information and Reporting, the Financial Reporting Analyst is responsible for co-ordinating and preparing insightful reporting for InfraBuild’s management, executives, and other stakeholders to assist them in assessing performance to form the basis for decision making that maximises value for the...


  • Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • IT Support Analyst

    7 days ago


    Sydney, Australia William Buck Full time

    Tech & Innovation focused Accounting firm Social and supportive team culture Genuine career development opportunity **So, this is William Buck**: We’re Accountants, but we aren't boring! We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New Zealand. We believe in...