Change Analyst

1 month ago


North Sydney, Australia Clicks IT Recruitment Full time

About the role
The Change Analyst will support users to transition, onboard and adopt ServiceNow thorough change impact analyses to fully understand changes across all staff groups, agencies and processes.

What you will do
You will be responsible in conducting change impact assessments to identify areas of change to be addressed for the successful transition to the state-wide Service platform.
Develop change and adoption strategies and plans to improve the use and adoption of systems
Support the client agencies to develop localised change strategies to support users through facilitation, engagement and material development
Assess organisational change readiness and culture assessment to inform engagement and communication strategies
Develop process maps and facilitating process workshops that promote system use
Collaborate with a range of key partners including internal teams, stakeholders and local agency project teams
Provid informed and timely advice to key stakeholders, including the preparation of updates, reports, correspondence and presentations to diverse audiences

Essential Requirement
Capacity and willingness, including a current driver's license recognised in NSW, to travel to client facilities throughout the greater Sydney area, which may include overnight stays in outlying areas.
About you
You will have experience in change management in a large or complex environment. Sound knowledge and practical experience in working with change management tools and methodologies.
Collaboration, influencing and negotiation skills with the capability to build and maintain effective relationships with customers and internal and external stakeholders.
Hands-on experience facilitating workshops or sessions with diverse audiences and stakeholders and conducting engagement sessions to large audiences.
Sound analytical and problem solving skills including the ability to analyse and interpret information, prepare written reports and process maps and to propose business solutions.
Advanced skills in communicating qualitative and quantitative information to varying audiences using Microsoft Office products in a creative and innovative format.
For further information please contact Theo Panaligan at Clicks IT Recruitment on 02 9200 4451.
At Clicks we embrace diversity, inclusion and equal opportunity.
AU$700 - AU$800 per day + plus super
plus super

Type
Contract

Category
Project / Program / PMO support

Reference ID
BBBH72528


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